Upgrade troubleshooting

Authors: PaulEllis, UpgradeTroubleshootingTeam
Build basis: IBM Engineering Lifecycle Management 6.0.6.1, Collaborative Lifecycle Management 3.x, 4.x, 5.x, 6.0 - 6.0.6

This page is the starting point for information and techniques to help diagnose and troubleshoot upgrade issues.

Upgrades

Below are the different types of upgrades discussed here.

The links to the Interactive Upgrade Guide(IUG) can be found here:

• ELM Interactive Upgrade Guide 6.0.6.1
• Installing and Upgrading section - All other versions of the IUG can be found

• Advice for planning your upgrade - All releases
• Must read checklist prior to upgrading your CLM solution
• Upgrade best practice based upon IBM experience
• Repotools Verify command - additional guidance when upgrading
• Rollback strategies and tips
• CLM upgrade verification

IBM Engineering Lifecycle Management Upgrade Troubleshooting and Well-known Issues

• Upgrade insider - IBM Engineering Lifecycle Management (ELM) 6.0.x upgrade issues
• Collaborative Lifecycle Management (CLM) Application Upgrade - This section will include known upgrade issues for older releases, tips and troubleshooting information for upgrading Rational Team Concert, Rational Requirements Composer, Rational Quality Manager and Jazz Team Server 3.x and 4.x.

RRDI Upgrade

• Rational Reporting for Development Intelligence Upgrade

WebSphere Liberty Upgrade

• [[https://www.ibm.com/support/pages/node/6340315[Manually Upgrading a WebSphere Liberty Profile]]
• Expedite your WebSphere Application Server configuration to minimize downtime for a CLM upgrade

Where do I go from here?

If you are unable to resolve your issue using the available online resources, open a service request with IBM Rational Support. Refer to Additional troubleshooting resources for further details.

Related topics: None

External links:

• None

Additional contributors: StephanieBagot