Troubleshooting

Section technical leaders and senior editors: StephanieBagot, DaleHobill, GrantCovell, DanToczala, StephanieTaylor, HarryIAbadi, MichaelAfshar

This page is the starting point to information and techniques to help diagnose and troubleshoot issues when using the IBM Rational family of products. Currently, there are four subareas of focus including performance, integrations, and upgrades that contain common situations that require troubleshooting. Over time, the subareas and number of situations will grow based on feedback and perceived needs.

If you are new to troubleshooting, see How to start a troubleshooting assessment.

Performance troubleshooting Integrations troubleshooting

Upgrade troubleshooting Installation troubleshooting Migration Troubleshooting

For assistance with collecting data when troubleshooting issues with Rational Team Concert, Rational Quality Manager and Rational DOORS Next Genertation see Serviceability Where To Start: MustGather documents for Rational Collaborative Lifecycle Management products.

Where do I go from here?

If you are unable to resolve your issue by using the available online resources, open a service request with IBM Rational Support. Refer to Additional Troubleshooting Resources for further details.