Integrations troubleshooting

Authors: IntegrationsTroubleshootingTeam
Build basis: The Rational solution for Collaborative Lifecycle Management (CLM) 4.x, 5.x

This page is the starting point to find information and techniques that you can use to diagnose integrations issues that occur in the Rational solution for Collaborative Lifecycle Management (CLM) products: Rational DOORS Next Generation, Rational Quality Manager, Rational Team Concert and Rational Requirements Composer.

How to use this integrations troubleshooting guide

The sections below show an alphabetic listing of products that the CLM products integrate with. Topics that apply to multiple Jazz-based products are grouped separately.

Troubleshooting situations are listed on the individual product pages and are divided into two groups: situations that administrators are likely to encounter, and situations that CLM users are likely to encounter.

Before you begin troubleshooting issues with these product integrations you should first verify that the product versions you are using are compatible and supported. Refer to How to verify that two products are compatible for details.

Jazz product integrations This section provides information to troubleshoot integration issues that impact multiple Jazz-based products. Rational ClearQuest Rational DOORS Rational Insight Rational Publishing Engine Rational Software Architect Design Manager Troubleshooting issues between integrated applications Lifecycle Integration Adapters Standard Edition HP ALM JIRA Windchill

Rational Team Concert integrations Rational AppScan Rational Asset Manager Rational Build Forge and Jazz Build Engine Rational ClearCase Jenkins and Hudson RTC Visual Studio Smart Card Integrated Development Environments (Rational Application Developer, etc.) Rational Software Architect Design Manager IBM UrbanCode Deploy Rational Quality Manager integrations Adapters Requirements Management integrations Rational Requirements Composer Design Manager integrations Rational Software Architect Design Manager

Where do I go from here?

If you cannot resolve your issue by using the available online resources, open a service request with IBM Rational Support. Refer to Additional troubleshooting resources for further details.

Can't find what you're looking for?

This page contains topics that are in progress and is also a place for readers to suggest future topics: Integrations troubleshooting future topics

Related topics: Troubleshooting web home, Deployment web home

External links:

• Rational Team Concert - Rational Software Architect Design Manager integration: Importing gives error "No file system is defined for scheme: sourcecontrol": http://www.ibm.com/support/docview.wss?uid=swg21634062
• ETL hangs when delivering data to an Oracle data warehouse: http://www.ibm.com/support/docview.wss?uid=swg21638341

Contributors: AntoinetteIacobo, AraMasrof, DeniseMcKinnon, FrancoisPanaget, MaeveOReilly, ZeeshanChoudhry