On qm/admin page, public uri property is showing a red cross - complaining that public uri not set
When trying to access the qm/admin page, I see a red cross against public uri property. It gives an error that public uri is not configured, though I had already configured it. On clicking the hyperlink 'Go to Setup', which is shown next to the error mark, it takes me to the jts/setup url. Since the database configured is DB2, it allows me only custom setup. On progressing further, it shows that public uri is already configured (i know it cannot be changed). After finalizing the setup, if I come back to qm/admin url, I still see the same problem.
Could anyone please let me know what is going wrong and how to resolve the issue.
Appreciate response.
Thanks
3 answers
Guidelines for setting the public URI are as follows:
- If available, use a hostname, preferably a fully-qualified hostname. If your machine has no publicly known hostname, you can use the IP address.
- The hostname must not include an underscore (_). If hostnames contain underscores, they must be changed to successfully implement the integration.
- The chosen address or hostname must be visible and accessible to all clients and the collaborating servers. Do not use localhost or hostnames that are only known inside local networks.
- Only access the Web UI with the chosen hostname, never an alias, especially when performing the configuration steps described below.
You might want to check these threads
https://jazz.net/forum/questions/93140/not-able-to-configure-public-uri
https://jazz.net/forum/questions/61599/public-uri-not-getting-configured
Comments
Hi Srikanth,
Thank you for the answer and the links.
Unfortunately, the problem is not same as mentioned in any of the links. I am not using WAS.
Secondly, when I check the Registered Applications on server via UI, I can see 4 applications registered but when I go to Application, it shows error mark against Public URI. Next to the error mark, it shows hyperlink Go To Setup, when I click on that hyperlink, it takes me to the url for jts/setup but nowhere it will provide an option to change the public uri as it is already configured.
I am not able to understand why this error is being shown.
This has been observed after migration from Derby to DB2.
Any inputs are highly appreciated.
Thanks
For troubleshooting purposes, I would stop the restart the server and note any error messages in the JTS log after the restart. If there is an issue with the public URI it should be logged int this file.
Comments
Hi Pramod,
Thank you for the response. The setup was completed as the first step. Also, when I check the Registered Applications in Server, it does list the QM application as registered. While, if the same url is accessed, it shows red cross mark against public uri and shows the hyperlink 'Go To Setup' though that does not help either.
Comments
Bo Chulindra
JAZZ DEVELOPER Dec 04 '12, 12:45 p.m.RICHA AWASTHY
Dec 05 '12, 12:38 a.m.Yes QM and JTS on the same server. When I go to Registered Applications page, it shows 4 applications as registered and the url of the QM application being accessed is same as listed under registered application.
Also, I do not get an option to register the application when I run the jts/setup.
Not sure what is missing here.
Bo Chulindra
JAZZ DEVELOPER Dec 05 '12, 9:48 a.m.RICHA AWASTHY
Dec 06 '12, 1:00 a.m.Hi Bo,
Thank you for your response. This was CLM 4.0.
Finally, I had to un-register the application and re-register it to get rid of the problem.
Thanks.