Unable to Save Work Items due Follow-Up action
Hi guys,
I'm facing some issues trying to Save some specific Work Items type SI/Soporte (Business Request) on RTC and we get this message error:
"Exception running followup action. An unhandled exception occurred during "Summarize Effort".
NullPointerException."
I want to drop this exception/pre-condition on this operation, I'm only able to Save with Administrator account. Is it something to change on the Project Area Administrator or is it on the code?
Jazz Version 6.0.1
Thanks in advance!
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3 answers
Ralph Schoon (63.4k●3●36●46)
| answered May 14 '18, 9:51 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER Administrator account is not a clm term.
With JazzAdmin role, you can add yourself as an administrator in the project area.
As member of the administrator group or JazzAdmin you can give yourself the required roles and permissions to save the configuration. So you can remove the operational behavior.
Comments
Alexander Haddaway
commented May 14 '18, 9:56 a.m.
I tried to remove this exception for the Project Area, but still didn't work. I wonder if it's something issued with the Work Item, the way was created of this is a limitation from the type of WI.
Ralph Schoon
commented May 14 '18, 10:31 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
You don’t provide any information that could help diagnosing the problem.
Alexander Haddaway
commented May 15 '18, 3:31 p.m.
Hi, I'm sorry... let me try to explain again.
Alexander Haddaway
commented May 15 '18, 3:32 p.m.
I'm fully able to Save if I have JazzAdmin access, but as a simple JazzUser I can't change anything on the Work Item.
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check your Preconditions & Follow-up Actions for the project area where you are having difficulty saving. I suspect you have the "Summarize Effort" follow-up action defined at least one user group. Remove that Follow-Up Action since it is throwing a Null-Pointer Exception. The code that is executing as part of this extension will need to be looked at to see the cause of the exception before it is ready for use on any user group. Comments
Alexander Haddaway
commented May 16 '18, 4:11 p.m.
I removed the Precondition who defined that follow-up action, but still can't save the WI. Does it need to restart the server for being applied? Because of some cache memory...
Ryan McFadden
commented May 16 '18, 9:02 p.m.
Once the precondition & follow-up action have been removed, the effect should be immediate. If in doubt you can also refresh the browser where the work item is displayed, but a reboot of the server would not be required.
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Ralph Schoon (63.4k●3●36●46)
| answered May 17 '18, 3:20 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER edited May 17 '18, 7:33 a.m. The failing follow up action "Summarize Effort" is a custom extension. RTC does not ship with any follow up action out of the box. Ask the author of the extension to debug why it is failing, or remove the entry form the process configuration.
"I'm fully able to Save if I have JazzAdmin access, but as a simple JazzUser I can't change anything on the Work Item. " This statement indicates a potental lack of understanding how Repository Roles, Project Area Membership, Roles in Project Areas, the list of project area Administrators really work. You might want to check at least https://jazz.net/library/article/292 |
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