Unable to Save Work Items due Follow-Up action
Hi guys,
3 answers
The failing follow up action "Summarize Effort" is a custom extension. RTC does not ship with any follow up action out of the box. Ask the author of the extension to debug why it is failing, or remove the entry form the process configuration.
Having the REPOSITORY ROLE JazzAdmin does not have any impact on executing follow up actions. The only characteristic that, I think, could contribute is that the JazzAdmin repository role provides visibility to all data. E.g. this user can see linked work items even if the access rules would not allow the user to see that. If the follow up action is not written in a way that accounts for access permissions, this could explain what you see.
As Ryan already mentioned, remove the follow up action from the configuration (or get it fixed). You don't have to reboot anything if you remove the follow up action from the process configuration. This takes effect immediately when you save the process configuration. Fixing the follow up action will definitely require a re-depoyment and a server restart.
"I'm fully able to Save if I have JazzAdmin access, but as a simple JazzUser I can't change anything on the Work Item. "
This statement indicates a potental lack of understanding how Repository Roles, Project Area Membership, Roles in Project Areas, the list of project area Administrators really work. You might want to check at least https://jazz.net/library/article/292
check your Preconditions & Follow-up Actions for the project area where you are having difficulty saving. I suspect you have the "Summarize Effort" follow-up action defined at least one user group. Remove that Follow-Up Action since it is throwing a Null-Pointer Exception. The code that is executing as part of this extension will need to be looked at to see the cause of the exception before it is ready for use on any user group.
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Administrator account is not a clm term.
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