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question asked: Oct 25 '17, 3:31 a.m.
question was seen: 848 times
last updated: Oct 25 '17, 5:52 a.m.

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I am trying to install CLM 6.0.2 Using IM 1.8.5, when i put url: https://hostname:9443/jts then it throws error?

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Saumya Gupta (29●5●35) | asked Oct 25 '17, 3:31 a.m.
edited Oct 25 '17, 3:35 a.m. by Ralph Schoon (63.5k●3●36●46)

 Hi,

Installation done successfully
While confuguration, when i put url in public url : https://hostname:9443/jts and  click on confirm box, then go to next then it throws error?
which ID CRJAZ1582E

Can anyone please help me as soon as possible

Advance thanks!



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Arun K Sriramaiah commented Oct 25 '17, 3:41 a.m. | edited Oct 25 '17, 3:41 a.m.

Hi Saumya,

Can you check are able to ping the hostname, are you able to get the response.

Are you able to login into https://hostname:9443/jts/setup

When you are using public URI getting error ?

Do you have DNS alias for the hostname?

Regards,
Arun.

Saumya Gupta commented Oct 25 '17, 5:07 a.m.

 Hi Arun,

Thanks for your reply!
Yes, ping i have checked, it is working fine.
Yes i am able to login  into https://hostname:9443/jts/setup 



Saumya Gupta commented Oct 25 '17, 5:10 a.m.

 Hi Arun, below is error details: procedure 

step 3: configure public uri "https://hostname:9443/jts" then confirm it and when i click get below error: The server was unable to connect to the database because the database connection settings are invalid or because database is unreachable (SQLSTATE: XJ040, SQLCODE: 40000). Verify the connection settings in your teamserver.properties file. See the Jazz Team Server log for more information.ID CRJAZ2654E

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Ralph Schoon (63.5k●3●36●46) | answered Oct 25 '17, 3:51 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

There is more information than just the error number in the message, I believe. Read that and check the log files of the JTS.

See: https://jazz.net/forum/questions/114883/help-with-crjaz1579e-error-on-step-1-when-running-custom-setup

There are many reasons why it could fail. Most noticeable Windows users that install into Program files (which they shouldn't) and don't start the cmd  to start the server as admin. Too few memory,....

Since you avoid to explain the topology (see How should I ask a question in the Forum if I want to receive useful answers? to improve) nothing anyone can say.

The logs are in <InstallDir>/server/logs (if it is not there, you failed to create the cmd as Administrator. 

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