It's all about the answers!

Ask a question

Issue in installing trial version

Chethan Rudrappa (611) | asked Nov 09 '14, 11:32 p.m.
retagged Nov 17 '14, 10:56 a.m. by Dejan Custic (2855)
Dear Team,
I have downloaded the trial version of CLM windows version 5.0.1 to look for the features of CLM. when I am trying to install I am getting below error even though those .XML file exists in physical path.
I am trying to install Jazz team server, trial license and the application.
Your early response/support would be appreciated.
I invoked the installation from command prompt using “launchpad.exe -c demoDisableAutorun launchpad\launchpad.bat”.

Donald Nong commented Nov 09 '14, 11:58 p.m.

Where is the error message? Did you put it in a screen shot?

Chethan Rudrappa commented Nov 10 '14, 12:24 a.m.

I tried inserting error message, but not enough reputation. error desc is
"The package specified in the C:\CLM-Web-Installer-Win-5.0.1\im\win32..win32.x86\install-server.xml file cannot be found"
The same message repeats 5 times in message box.

4 answers

permanent link
Alexandre Stegani (8664) | answered Nov 11 '14, 1:42 p.m.

Hi Chethan,

There are some possible root causes for this issue.

Most common is not enough permissions. Instead of running from command line, can you please right-click Launchpad.exe and "Run as Administrator"? Alternatively you can decrease Windows UAC to the lowest level (Control Panel > User Accounts).

Chethan Rudrappa commented Nov 11 '14, 11:34 p.m.

Hi Alex, i tried both the ways, none worked for me...!

permanent link
Alexandre Stegani (8664) | answered Nov 12 '14, 7:18 a.m.

Hi Chetna,

Can you try the Installation Manager repository method instead of the Web install?

1) Download and install Installation Manager

2) Download the "CLM IM repository package" and unzip to a temp folder

Then follow these instructions

permanent link
Chethan Rudrappa (611) | answered Nov 14 '14, 12:13 a.m.

Hi Alex,

I just wanted to know is there any online training or any kind of study material  on this tool which will be helpful in understanding the tool in a better way.

 Please share the same.

Also I am facing difficulty in installing from the above given links as it says invalid.

permanent link
Alexandre Stegani (8664) | answered Nov 17 '14, 9:32 a.m.
Hi Chethan,

Here are some links for tutorials and learnings

Tutorial Library

Also check our Youtube channel for several other videos

Not sure why the links are invalid. In the main page, browse to Downloads > Rational Team Concert 5.0.1 > All Downloads > Locate the IM repositories downloads

Your answer

Register or to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.