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Issue in installing trial version


Chethan Rudrappa (611) | asked Nov 09 '14, 11:32 p.m.
retagged Nov 17 '14, 10:56 a.m. by Dejan Custic (2855)
Dear Team,
 
I have downloaded the trial version of CLM windows version 5.0.1 to look for the features of CLM. when I am trying to install I am getting below error even though those .XML file exists in physical path.
 
I am trying to install Jazz team server, trial license and the application.
 
Your early response/support would be appreciated.
 
I invoked the installation from command prompt using “launchpad.exe -c demoDisableAutorun launchpad\launchpad.bat”.




Comments
Donald Nong commented Nov 09 '14, 11:58 p.m.

Where is the error message? Did you put it in a screen shot?


Chethan Rudrappa commented Nov 10 '14, 12:24 a.m.

I tried inserting error message, but not enough reputation. error desc is
"The com.ibm..team.install.jfs.app.jts package specified in the C:\CLM-Web-Installer-Win-5.0.1\im\win32..win32.x86\install-server.xml file cannot be found"
The same message repeats 5 times in message box.

4 answers



permanent link
Alexandre Stegani (8664) | answered Nov 11 '14, 1:42 p.m.

Hi Chethan,

There are some possible root causes for this issue.

Most common is not enough permissions. Instead of running from command line, can you please right-click Launchpad.exe and "Run as Administrator"? Alternatively you can decrease Windows UAC to the lowest level (Control Panel > User Accounts).


Comments
Chethan Rudrappa commented Nov 11 '14, 11:34 p.m.

Hi Alex, i tried both the ways, none worked for me...!


permanent link
Alexandre Stegani (8664) | answered Nov 12 '14, 7:18 a.m.

Hi Chetna,

Can you try the Installation Manager repository method instead of the Web install?

1) Download and install Installation Manager

https://jazz.net/downloads/ibm-installation-manager/releases/1.8

2) Download the "CLM IM repository package" and unzip to a temp folder

https://jazz.net/downloads/rational-team-concert/releases/5.0.1/JTS-CCM-QM-RM-repo-5.0.1.zip

Then follow these instructions

http://www-01.ibm.com/support/knowledgecenter/SSCP65_5.0.1/com.ibm.jazz.install.doc/topics/t_s_server_installation_im.html


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Chethan Rudrappa (611) | answered Nov 14 '14, 12:13 a.m.

Hi Alex,

I just wanted to know is there any online training or any kind of study material  on this tool which will be helpful in understanding the tool in a better way.

 Please share the same.

Also I am facing difficulty in installing from the above given links as it says invalid.


permanent link
Alexandre Stegani (8664) | answered Nov 17 '14, 9:32 a.m.
Hi Chethan,

Here are some links for tutorials and learnings

Tutorial
http://www-01.ibm.com/support/knowledgecenter/SSCP65_5.0.1/com.ibm.team.concert.nav.doc/topics/c_node_tutorials.html

Jazz.net Library
https://jazz.net/library

Also check our Youtube channel for several other videos
https://www.youtube.com/user/IBMJazz

Not sure why the links are invalid. In the Jazz.net main page, browse to Downloads > Rational Team Concert 5.0.1 > All Downloads > Locate the IM repositories downloads

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