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question asked: May 22 '14, 12:43 a.m.
question was seen: 6,754 times
last updated: Sep 05 '14, 1:59 p.m.

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RRDI 2.0.6 installation failling, directory /opt/IBM/RRDI/install does not exist

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Rob Logie (338●2●50●41) | asked May 22 '14, 12:43 a.m.
Hi all
I am getting this error message when trying to install RRDI on  RHEL 6.5:


Error during "install" phase:  CRRRI0111I: The next step is to use the IBM Rational Reporting Setup Server to configure the report server.  First, ensure that the /usr/lib64/libfreebl3.so file exists, and then run 'export LD_PRELOAD=/usr/lib64/libfreebl3.so'. Next, start the setup server, and then open the setup wizard in your web browser. For more information about running and using the setup server, see the information center.  CRIMA1076E: Error executing the /opt/ibm/RRDI/install/cognos_bi/linuxi38664h/issetup command: status=127.  For more information, see the agent log file: /var/ibm/InstallationManager/logs/native/20140522_1352.log  Explanation: The installation operation failed due to an error executing the exec command.An issue has occurred with the package that cannot be resolved by Installation Manager.  User Action: Identify the package that has the issue. Contact IBM Support.

The interesting thing is that the directory "/opt/ibm/RRDI/install" does not exist.  The only directory created under the /opt/ibm/RRDI directory tree is "install", ie /opt/ibm/RRDI/install.  Note that LD_PRELOAD has been set.


Does anyone know what has gone wrong and how to resolve the problem ?

Thanks in advance

Rob








6 answers

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Rob Logie (338●2●50●41) | answered May 27 '14, 11:07 p.m.
I have resolved the problem. I was missing 32 bit motif libraries.

yum install openmotif.i686

Fixed the problem
Comments
Mike Shkolnik commented Sep 05 '14, 1:59 p.m.

I am having this same problem, but I already have the openmotif and libXp files installed. If I run either of the following, I get the message "already installed and latest version":

yum install openmotif.i686
yum install libXp.i686

What else could be causing this?

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Francesco Chiossi (5.7k●1●11●19) | answered May 22 '14, 2:11 a.m.
Hello Rob,

when the installation fails Installation Manager performs a roll back; that's why there's barely any files left in the installation folder.

In order to get more information on the error, you can look into the Installation Manager logs.
The default location on Linux is /var/ibm/InstallationManager/logs.

Best Regards,

Francesco Chiossi
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Rob Logie (338●2●50●41) | answered May 27 '14, 2:07 a.m.
Hi

This is the log message I am getting

<entry num='498' time='1401170528707' elapsed='10:13.87' level='INFO' thread='Worker-0' startNum='59'> <logger>com.ibm.cic.agent.internal.core.Director</logger> <method>install</method> <message>  <key>Elapsed time {0} for: {1}</key>  <arg>04:46.87</arg>  <arg>Installing com.ibm.rational.rrdi.20 2.0.6000.rrdi206-I20140123_1059 features: com.ibm.rational.rrdi.check.windows.admin.feature,com.ibm.rational.rrdi.arch.warning.feature,com.ibm.rational.rrdi.check.libs.feature,com.ibm.rational.rrdi.stoprrdi.warning.feature,com.ibm.rational.rrdi.antivirus.warning.feature,com.ibm.rational.rrdi.main.feature,com.ibm.rational.rrdi.check.cognosreboot.feature,com.ibm.team.install.jfs.offering.feature.id.tomcat. selectors: ws=gtk, os=linux, arch=x86_64, nl=en</arg> </message></entry><entry num='499' time='1401170528802' elapsed='10:13.97' level='ERROR' uid='CRIMA1076E' thread='Worker-0'> <logger>com.ibm.cic.common.logging.LogManager</logger> <class>org.eclipse.equinox.log.internal.ExtendedLogReaderServiceFactory</class> <method>safeLogged</method> <message>  <key>Error executing the {0} command: status={1}.  For more information, see the agent log file: {2}The installation operation failed due to an error executing the exec command.An issue has occurred with the package that cannot be resolved by Installation Manager.Identify the package that has the issue. Contact IBM Support.</key>  <arg>/opt/ibm/RRDI/install/cognos_bi/linuxi38664h/issetup</arg>  <arg>127</arg>  <arg>/var/ibm/InstallationManager/logs/native/20140527_1559.log</arg> </message></entry></log>

Comments
Rob Logie commented May 27 '14, 2:22 a.m.

I should add I ran the install with anti virus turned off. Also, openmotif and libXp are installed.  For ibmers, it is an openclient 6.5 redhat build I am trying to install this on.

Thanks in advance

Rob

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Francesco Chiossi (5.7k●1●11●19) | answered May 27 '14, 4:09 a.m.
Hello Rob,

following up on the error message you got, I would check the content of the native log:
/var/ibm/InstallationManager/logs/native/20140527_1559.log
This should contain the message returned by the Cognos component that failed to install.

Best Regards,

Francesco Chiossi
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Rob Logie (338●2●50●41) | answered May 27 '14, 10:04 p.m.
Hi Francesco,
Thanks for the response.

There are 2 log files in the native directory.

[rob@oc0644314035 native]$ cat 20140527_1559.log
/opt/ibm/RRDI/install/cognos_bi/linuxi38664h/issetup: error while loading shared libraries: libXm.so.4: cannot open shared object file: No such file or directory
[rob@oc0644314035 native]$
and

[rob@oc0644314035 native]$ cat 20140527_1559a.log
CogUninstall: /opt/ibm/RRDI/cognos/uninstall/uninst not found
[rob@oc0644314035 native]$
So it looks like the problem may be this:

http://www-01.ibm.com/support/docview.wss?uid=swg21612290


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Francesco Chiossi (5.7k●1●11●19) | answered May 28 '14, 5:47 a.m.
Hello Rob,

good job in fixing it!

For reference the libraries requirements for RRDI on Linux are in this topic of the info center:

Linux: Additional steps for setting up the report server system
http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m6/topic/com.ibm.rational.rrdi.admin.doc/topics/t_prereq_reportalserver_rhel.html

Best Regards,

Francesco Chiossi

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