RRDI 2.0.6 installation failling, directory /opt/IBM/RRDI/install does not exist
Hi all
I am getting this error message when trying to install RRDI on RHEL 6.5:
The interesting thing is that the directory "/opt/ibm/RRDI/install" does not exist. The only directory created under the /opt/ibm/RRDI directory tree is "install", ie /opt/ibm/RRDI/install. Note that LD_PRELOAD has been set.
Does anyone know what has gone wrong and how to resolve the problem ?
Thanks in advance
Rob
I am getting this error message when trying to install RRDI on RHEL 6.5:
Error during "install" phase: CRRRI0111I: The next step is to use the IBM Rational Reporting Setup Server to configure the report server. First, ensure that the /usr/lib64/libfreebl3.so file exists, and then run 'export LD_PRELOAD=/usr/lib64/libfreebl3.so'. Next, start the setup server, and then open the setup wizard in your web browser. For more information about running and using the setup server, see the information center. CRIMA1076E: Error executing the /opt/ibm/RRDI/install/cognos_bi/linuxi38664h/issetup command: status=127. For more information, see the agent log file: /var/ibm/InstallationManager/logs/native/20140522_1352.log Explanation: The installation operation failed due to an error executing the exec command.An issue has occurred with the package that cannot be resolved by Installation Manager. User Action: Identify the package that has the issue. Contact IBM Support.
The interesting thing is that the directory "/opt/ibm/RRDI/install" does not exist. The only directory created under the /opt/ibm/RRDI directory tree is "install", ie /opt/ibm/RRDI/install. Note that LD_PRELOAD has been set.
Does anyone know what has gone wrong and how to resolve the problem ?
Thanks in advance
Rob
6 answers
I have resolved the problem. I was missing 32 bit motif libraries.
Fixed the problem
yum install openmotif.i686
Fixed the problem
Hello Rob,
when the installation fails Installation Manager performs a roll back; that's why there's barely any files left in the installation folder.
In order to get more information on the error, you can look into the Installation Manager logs.
The default location on Linux is /var/ibm/InstallationManager/logs.
Best Regards,
Francesco Chiossi
when the installation fails Installation Manager performs a roll back; that's why there's barely any files left in the installation folder.
In order to get more information on the error, you can look into the Installation Manager logs.
The default location on Linux is /var/ibm/InstallationManager/logs.
Best Regards,
Francesco Chiossi
Hi
This is the log message I am getting
This is the log message I am getting
<entry num='498' time='1401170528707' elapsed='10:13.87' level='INFO' thread='Worker-0' startNum='59'> <logger>com.ibm.cic.agent.internal.core.Director</logger> <method>install</method> <message> <key>Elapsed time {0} for: {1}</key> <arg>04:46.87</arg> <arg>Installing com.ibm.rational.rrdi.20 2.0.6000.rrdi206-I20140123_1059 features: com.ibm.rational.rrdi.check.windows.admin.feature,com.ibm.rational.rrdi.arch.warning.feature,com.ibm.rational.rrdi.check.libs.feature,com.ibm.rational.rrdi.stoprrdi.warning.feature,com.ibm.rational.rrdi.antivirus.warning.feature,com.ibm.rational.rrdi.main.feature,com.ibm.rational.rrdi.check.cognosreboot.feature,com.ibm.team.install.jfs.offering.feature.id.tomcat. selectors: ws=gtk, os=linux, arch=x86_64, nl=en</arg> </message></entry><entry num='499' time='1401170528802' elapsed='10:13.97' level='ERROR' uid='CRIMA1076E' thread='Worker-0'> <logger>com.ibm.cic.common.logging.LogManager</logger> <class>org.eclipse.equinox.log.internal.ExtendedLogReaderServiceFactory</class> <method>safeLogged</method> <message> <key>Error executing the {0} command: status={1}. For more information, see the agent log file: {2}The installation operation failed due to an error executing the exec command.An issue has occurred with the package that cannot be resolved by Installation Manager.Identify the package that has the issue. Contact IBM Support.</key> <arg>/opt/ibm/RRDI/install/cognos_bi/linuxi38664h/issetup</arg> <arg>127</arg> <arg>/var/ibm/InstallationManager/logs/native/20140527_1559.log</arg> </message></entry></log>
Hi Francesco,
Thanks for the response.
There are 2 log files in the native directory.
http://www-01.ibm.com/support/docview.wss?uid=swg21612290
Thanks for the response.
There are 2 log files in the native directory.
[rob@oc0644314035 native]$ cat 20140527_1559.logand
/opt/ibm/RRDI/install/cognos_bi/linuxi38664h/issetup: error while loading shared libraries: libXm.so.4: cannot open shared object file: No such file or directory
[rob@oc0644314035 native]$
[rob@oc0644314035 native]$ cat 20140527_1559a.logSo it looks like the problem may be this:
CogUninstall: /opt/ibm/RRDI/cognos/uninstall/uninst not found
[rob@oc0644314035 native]$
http://www-01.ibm.com/support/docview.wss?uid=swg21612290
Hello Rob,
good job in fixing it!
For reference the libraries requirements for RRDI on Linux are in this topic of the info center:
Linux: Additional steps for setting up the report server system
http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m6/topic/com.ibm.rational.rrdi.admin.doc/topics/t_prereq_reportalserver_rhel.html
Best Regards,
Francesco Chiossi
good job in fixing it!
For reference the libraries requirements for RRDI on Linux are in this topic of the info center:
Linux: Additional steps for setting up the report server system
http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0m6/topic/com.ibm.rational.rrdi.admin.doc/topics/t_prereq_reportalserver_rhel.html
Best Regards,
Francesco Chiossi