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CRRTC5038W error, vcs.tmpdir is not under /var

Arjun Anand (1622) | asked Nov 14 '13, 9:54 p.m.
retagged Nov 20 '13, 6:03 p.m. by Tory Jaskoviak (52015)
We've been hitting the CRRTC5038W error intermittently over the past few weeks,and don't seem able to pin it down to any one particular cause.

Online resources seem to all agree that it seems to be caused by having the content service directory located under /tmp. However, our VCSdir is located in a completely different location. We are unable to replicate it reliably,

Has anyone had similar issues and found a different root problem?

Our system configuration details are below:
2 virtual machines - one for the DB and one for the app
Red Hat Enterprise Linux 64-bit
8GB of RAM
Quad Core CPU
500GB of disk space
vcs.tmpdir location: /var/rtctemp

Related Links:

2 answers

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Sumant Renukarya (1.1k23339) | answered Nov 15 '13, 6:46 a.m.
 Hi Arjun

You might also want to verify in the file, the following entries are not a child of /tmp:

Change as needed, restart the server and try again. 

Arjun Anand commented Jan 06 '14, 10:26 p.m.

After digging through the files and trying almost everything, I have two problems:

  1. None of the configuration changes managed to get rid of the problem
  2. Once CCM decides that a file is not going to be let into to the system because of the above error, it consistently will not let it in. However, the files it does not let in are random. Some are images, some are plaintext README files, and some are java files.
I'm going to try submitting a support ticket.

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Melissa Kivisto (2871121) | answered Oct 24 '14, 3:03 p.m.
Here is a link to a technote that describes how to fix the problem:

Luiz Almeida commented Mar 30 '15, 10:07 a.m.

In thecnote description is suggested that we must create temp directories in the same directory of, but I have a doubt... temp dir must be created in the /server/conf/ccm or /server/conf/jts?

Thanks a lot.

Melissa Kivisto commented Mar 30 '15, 10:15 a.m.

Hi Luiz,
Create them in ccm.  The technote was written when the context root for RTC was still jazz.

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