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Accessing CLM from a browser via server URL


Torin Denniston (15610) | asked Mar 27 '14, 11:28 a.m.

Hello everyone,

I have a Jazz Team Server that I recently installed with a public URI that should be accessible from a broswer on another computer. The URI follows the following format:

https://[server IP Address]:9443/jts

However, when I put this URI into a broswer on another machine, I am unable to access the Jazz Team Server.

Did I improperly set the URI to make it accessible? I need for my team to be able to access RTC, RRC, and RQM from their own computers, since we can only have one person signed into the Remote Desktop to access the server at a time and multiple users will need to be in the repositories at once.

Thank you in advance!


Comments
sam detweiler commented Mar 27 '14, 11:36 a.m.

 can u get to it via IP address?


is the server NAME in your company DNS server? and does it take u to the right IP address..  RTC will jam the public URI into every response.  so it HAS to resolve


Torin Denniston commented Mar 27 '14, 11:38 a.m.

Hello Sam,

I can only access it via IP address if the port number is included in the URL. This is true even when accessing from the desktop for our server.


sam detweiler commented Mar 27 '14, 11:40 a.m.

and u put the port number in the public URI? you must


Torin Denniston commented Mar 27 '14, 11:42 a.m.

Yes, the port number is included in the public URI.

I'd rather not share my server's IP address, but here is how my URI reads:

https://Xx.Xxx.X.Xx:9443/jts


sam detweiler commented Mar 27 '14, 11:45 a.m.

and that works from your browser? using the ip address and port number?

and doesn't from someone elses?


Torin Denniston commented Mar 27 '14, 11:47 a.m.

Correct. It works in the browser from the server remote desktop, but not from the browser on any other computer.

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Abraham Sweiss (2.4k830) | answered Mar 27 '14, 12:13 p.m.
This sounds like a network issue.  Is the RTC server pingable from the host running the browser?
Or is there a firewall blocking the connection?

Comments
Krzysztof Kaźmierczyk commented Mar 27 '14, 12:52 p.m.

also try from the machines you have the issue typing:
telnet server 9443


Torin Denniston commented Mar 27 '14, 2:59 p.m.

I can ping the server's IP address and it returns the following:

Ping statistics for [IP Address]:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss).,

Approximate round trip times in milli-seconds:

    Minimum = 29 ms, Maxiumum = 32 ms, Average = 30 ms


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Abraham Sweiss (2.4k830) | answered Mar 27 '14, 11:57 a.m.
Yes, the rul should work.  What error is the user getting?
I would suggest attempting to ping or  telnet from the remote machine where the browser is running to the server hosting CLM.

Comments
Torin Denniston commented Mar 27 '14, 12:04 p.m.

I am getting a generic "Internet Explorer cannot display the web page" error in IE, "The web page is not available" in Chrome, and "The connection has timed out" in Firefox.


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Abraham Sweiss (2.4k830) | answered Mar 27 '14, 3:09 p.m.
is this a VM image.  The reason I ask is that if there are multiple vm images being created, sometimes they end up using the same IP/host name and this can cause problems where requests are being routed to the incorrect host.

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