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When installing JKE sample the installation didn't get to the end get time out 3000

yossi horesh

(18●8●15) retagged

Oct 17 '13, 9:25 a.m.

I have tried to install JKE Sample.

RTC (QM, CCM RM) ver -4.0.4 (no other projects on the server)

OS - Win 7 (64 B)

web explorer ver 10.

(I think it look for something and stuck ,,,SQL Message: A lock could not be obtained within the time requested erorr code 3000 )

It stuck when the RM Module install in progress... about 38% from the start.

Thanks for help.

Error log below

Yossi.

error log:


635287 ROW   X    FAMILY                                 (236,6)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (55,19)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,7)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,8)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,9)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,10)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,11)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,12)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,13)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,14)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,15)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,16)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,17)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (236,18)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,6)    GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,7)    GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,8)    GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,9)    GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,10)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,11)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,12)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,13)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,14)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,15)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,16)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,17)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,18)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (56,19)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,6)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,7)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,8)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,9)   GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,10)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,11)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,12)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,13)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,14)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,15)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,16)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,17)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    FAMILY                                 (237,18)  GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (57,6)    GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (57,7)    GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)
635287 ROW   X    ENUM_VAL                               (57,8)    GRANT T
   1                   635287            JAZZ     UserTransaction ACTIVE (145,21
673)

SQL: select distinct t1.ITEM_ID, t1.STATE_ID, t1.JZ_DISCRIMINATOR from PROCESS.P
ROCESS_AREA t1 where t1.JZ_DISCRIMINATOR = 140 and (t1.ARCHIVED = 0)
SQL Exception #1
SQL Message: A lock could not be obtained within the time requested
SQL State: 40XL1
Error Code: 30000

08:09:44,495 [Thread-55]  WARN com.ibm.team.lpa.http
   - CRJCA0042W Host https://myrtcts:9443 has indicated a problem with an LPA re
quest.
>>> POST https://myrtcts:9443/jts/proxy?uri=https%3A%2F%2Fmyrtcts%3A9443%2Frm%2F
clmSampleProject HTTP/1.1
>>> Accept: text/json
>>> X-Requested-With: JazzHttpClient
>>> X-socket-timeout: 1200
>>> X-jazz-downstream-auth-client-level: 4.0
>>> X-jazz-proxy-chained-callback: https://myrtcts:9443/admin/oauthCallback
{
    "sample": {
        "context": {
            "rdrp.project.jkebanking": {
                "label": "JKE Banking3 (Requirements Management)",
                "uri": "https:\/\/myrtcts:9443\/jts\/process\/project-areas\/_vg
lQQjYoEeOb27aUSFtKRQ"
            },
            "rqm.project.jkebanking": {
                "label": "JKE Banking3 (Quality Management)",
                "uri": "https:\/\/myrtcts:9443\/qm\/process\/project-areas\/_8U0
XwjYoEeObfswR5zIo-Q"
            },
            "rtc.project.jkebanking": {
                "label": "JKE Banking3 (Change Management)",
                "uri": "https:\/\/myrtcts:9443\/ccm\/process\/project-areas\/_yV
Bt0jYoEeOKddhIIx9Hqg"
            },
            "team.rqm.test": {
                "label": "JKE Testing",
                "uri": "https:\/\/myrtcts:9443\/qm\/process\/project-areas\/_8U0
XwjYoEeObfswR5zIo-Q\/team-areas\/_ihiKdTYpEeObfswR5zIo-Q"
            },
            "team.rqm.test.mtm": {
                "label": "JKE Testing - Money that Matters",
                "uri": "https:\/\/myrtcts:9443\/qm\/process\/project-areas\/_8U0
XwjYoEeObfswR5zIo-Q\/team-areas\/_i5leFTYpEeObfswR5zIo-Q"
            },
            "team.rtc.brm": {
                "label": "Business Recovery Matters",
                "uri": "https:\/\/myrtcts:9443\/ccm\/process\/project-areas\/_yV
Bt0jYoEeOKddhIIx9Hqg\/team-areas\/_hINnETYpEeOKddhIIx9Hqg"
            },
            "team.rtc.eem": {
                "label": "Energy Efficiency Matters",
                "uri": "https:\/\/myrtcts:9443\/ccm\/process\/project-areas\/_yV
Bt0jYoEeOKddhIIx9Hqg\/team-areas\/_iGqMVTYpEeOKddhIIx9Hqg"
            },
            "team.rtc.releng": {
                "label": "Release Engineering",
                "uri": "https:\/\/myrtcts:9443\/ccm\/process\/project-areas\/_yV
Bt0jYoEeOKddhIIx9Hqg\/team-areas\/_iUM5FDYpEeOKddhIIx9Hqg"
            },
            "user.al": {
                "label": "al",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/al"
            },
            "user.bob": {
                "label": "bob",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/bob"
            },
            "user.current": {
                "label": "YOSSI",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/YOSSI"
            },
            "user.curtis": {
                "label": "curtis",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/curtis"
            },
            "user.dave": {
                "label": "dave",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/dave"
            },
            "user.deb": {
                "label": "deb",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/deb"
            },
            "user.marco": {
                "label": "marco",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/marco"
            },
            "user.rebecca": {
                "label": "rebecca",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/rebecca"
            },
            "user.rtc.build": {
                "label": "build",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/build"
            },
            "user.sally": {
                "label": "sally",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/sally"
            },
            "user.tammy": {
                "label": "tammy",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/tammy"
            },
            "user.tanuj": {
                "label": "tanuj",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/tanuj"
            },
            "user.ursula": {
                "label": "ursula",
                "uri": "https:\/\/myrtcts:9443\/jts\/users\/ursula"
            }
        },
        "id": "com.ibm.team.sample.money.matters",
        "version": "3.0"
    }
}
<<< HTTP/1.1 500 Internal Server Error
<<< Server: Apache-Coyote/1.1
<<< Date: Wed, 16 Oct 2013 06:09:44 GMT
<<< Content-Type: text/json;charset=UTF-8
<<< Content-Length: 189
<<< Connection: close
{
    "detailedMessage": "Index: 0, Size: 0 (More info found at entry [89edfa121f9
c2abf] in the RM application server log)",
    "errorMessage": "Internal Error",
    "errorStatus": "500"
}
08:09:44,837 [Thread-55] ERROR com.ibm.team.lpa.templates
   -
com.ibm.team.lpa.automation.TaskException: com.ibm.team.lpa.automation.TaskExcep
tion: CRJCA0003E The Lifecycle Project Administration (LPA) application made a r
equest that was answered by an unexpected response code. The request was: https:
//myrtcts:9443/rm/clmSampleProject. The response was: HTTP/1.1 500 Internal Serv
er Error.
        at com.ibm.team.lpa.tasks.CreateSampleTask.runTask(CreateSampleTask.java
:84)
        at com.ibm.team.lpa.common.tasks.AbstractTask.run(AbstractTask.java:56)
        at com.ibm.team.lpa.automation.CompositeTask.run(CompositeTask.java:208)

        at com.ibm.team.lpa.automation.CompositeTask$MonitoredSubTask.run(Compos
iteTask.java:124)
        at com.ibm.team.lpa.automation.CompositeTask.run(CompositeTask.java:208)

        at com.ibm.team.lpa.common.tasks.LoggingCompositeTask.run(LoggingComposi
teTask.java:37)
        at com.ibm.team.lpa.automation.AsyncTask$TaskRunner.run(AsyncTask.java:4
0)
        at java.lang.Thread.run(Thread.java:738)
Caused by: com.ibm.team.lpa.automation.TaskException: CRJCA0003E The Lifecycle P
roject Administration (LPA) application made a request that was answered by an u
nexpected response code. The request was: https://myrtcts:9443/rm/clmSampleProje
ct. The response was: HTTP/1.1 500 Internal Server Error.
        at com.ibm.team.lpa.common.tasks.AbstractTask.handleError(AbstractTask.j
ava:145)
        at com.ibm.team.lpa.tasks.CreateSampleTask.runTask(CreateSampleTask.java
:72)
        ... 7 more
08:09:44,838 [Thread-55] ERROR com.ibm.team.lpa.templates
   - Server response: {
    "detailedMessage": "Index: 0, Size: 0 (More info found at entry [89edfa121f9
c2abf] in the RM application server log)",
    "errorMessage": "Internal Error",
    "errorStatus": "500"
}

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1 answer

6,661 views

0 votes

One answer

Donald Nong

(14.5k●6●14) Oct 16 '13, 8:46 p.m.

Yossi,

The error indicated that the underlying Derby database had a deadlock during the creation of the JKEBanking sample. I would suggest you start all over again. If the problem persists, you may need to open a ticket with IBM.

Note that I have not seen such error in my own RTC 4.0.4 environment.

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rational-team-concert

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rational-quality-manager

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troubleshooting

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rational-requirements-composer

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Question asked: Oct 16 '13, 4:38 p.m.

Question was seen: 6,661 times

Last updated: Oct 17 '13, 9:25 a.m.

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