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Problem Updating help content for CLM

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Karl Weinert
JAZZ DEVELOPER (1.1k●9) retagged
Jan 23 '13, 2:41 p.m.
I'm following the Updating help content without an internet connection section of the admin guide but I can't seem to get it to recognize the updateSite.zip.
When I "enter or browse to the location of the local updateSite.zip file" it continually shows a popup that says "Select a Site.xml file"
I've tried unzipping updateSite.zip and selecting the site.xml file directly with the same results.
(the screen shot below shows after unzipping the updateSite.zip

I'm using RTC 4.0 on Tomcat and the CLM4.0_updateSite.zip file.


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Millard Ellingsworth
FORUM ADMINISTRATOR / JAZZ DEVELOPER Jan 23 '13, 2:33 p.m.
The Administering help content for web products indicates 3 modes for configuring help. Are you attempting to use mode #2 or #3? FYI: Your link to Updating help content was not working (had a long &resultOf argument that was keeping the page from rendering, at least for me), I updated your post to fix it. 

Karl Weinert
JAZZ DEVELOPER Jan 23 '13, 2:54 p.m.
I was following step 2. Part d is where I see the problem.

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Hadar Hawk
JAZZ DEVELOPER (116●4) Jan 23 '13, 2:41 p.m.
There is a work around for local help installation for CLM 4.0.1.  Please see https://jazz.net/wiki/bin/view/Main/DocInstallAllHelp.  Please let us know if you have any questions or comments.

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Karl Weinert
JAZZ DEVELOPER Jan 25 '13, 9:00 a.m.
Is this a known issue? I wasn't able to find any existing defects.

Hadar Hawk
JAZZ DEVELOPER Feb 28 '13, 11:57 a.m.
Good point.  I created a defect: https://jazz.net/jazz/web/projects/Jazz%20Foundation#action=com.ibm.team.workitem.viewWorkItem&id=248839

Alex Fitzpatrick
JAZZ DEVELOPER Feb 28 '13, 12:14 p.m.
Note that I logged help.war available for public download does not work with local content (239682) in November, and you own it Hadar.

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Question asked: Jan 23 '13, 10:44 a.m.

Question was seen: 283 times

Last updated: Feb 28 '13, 12:14 p.m.

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