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Integrations Troubleshooting future topics

Authors: IntegrationsTroubleshootingTeam
Build basis: CLM 4.0.x

This page lists future topics to help diagnose Integrations issues when using the IBM Rational Collaborative Lifecycle Management (CLM) family of products (i.e. Rational Team Concert (RTC), Rational Requirements Composer (RRC) and Rational Quality Manager (RQM)).

How to Use this Integrations Troubleshooting Guide

For each of the CLM products, you will find below an alphabetical list of products they integrate with. Topics that apply to multiple Jazz-based products are grouped separately.

As a convenience, the situations listed below are divided into two groups: situations likely to be encountered by administrators and situations likely to be encountered by users of the CLM products.

Jazz products integrations

ClearQuest

Administrator Situations

Rational Quality Manager integrations

ClearQuest

Administrator Situations
  • Why can I not create an association between an RQM project and a ClearQuest database?

User Situations
  • Why does the wrong ClearQuest record type form pop-up when I go to submit a Defect from RQM?
  • Why can I not create a new ClearQuest defect during the testing process?

DOORS

User Situations
  • Why can I not create a link between a DOORS object in the DOORS client and a RQM test case?
  • Why can I not create a link between a DOORS object in DOORS Web Access and a RQM test case?
  • Why is the reconcile in RQM saying DOORS objects have changed when I know they have not changed?
  • Why do I not see the RQM menu in DOORS?
  • Why is the OSLC layout DXL for QM giving me the test case types instead of the test case names?

Rational Requirements Composer integrations

Administrator Situations
  • Why does my DOORS ReqIF (Requirements Interchange Format) fail to import into RRC?
  • Why can I not migrate my RequisitePro Project into RRC?
  • Why can I not convert my RequisitePro requirements into RRC requirements and have them linked with my migrated RQM test artifacts?
  • RRC integration with CLM, specifically OAuth issues during setup, admin registration.

Rational Team Concert integrations

Build Forge

User Situations
  • How to investigate long pending Build status with Build Forge (network issues)
  • How to enable verbose Ant tasks and ant participants to get more debug information in logs
  • How to enable Build Forge debug trace and where it is captured and how to interpret it
  • How to debug the JBE adapter provided with Build Forge
  • How to debug the environment and Build Forge generated logs for build failures

ClearCase

Administrator Situations
  • What tracing or logging can I enable to better understand why my ClearCase - RTC synchronization is slower than I expect?
  • My ClearCase import into RTC completed successfully but I don't see all the files I expect to see. Why?

ClearQuest

Administrator Situations
  • Why can I not create a friendship between RTC and ClearQuest?
  • Why can I not create an association between an RTC project and a ClearQuest database?

DOORS

Administrator Situations
  • How can I activate extra debug on the DOORS Change Management Integration?
  • How can I activate extra debug on what OSLC calls arrive in DOORS from RTC?

User Situations
  • Why can I not create a link between a DOORS object in the DOORS client and a RTC work item?
  • Why can I not create a link between a DOORS object in DOORS Web Access and a RTC work item?
  • Why is the list of DOORS objects seen in RTC Plans not legible?
  • Why do I not see my RCR when I open a RCM managed module in DOORS?

Jazz Build Engine

User Situations
  • How to investigate long pending Build status with JBE.

Rational Asset Manager

User Situations

Related topics:

External links:

* None

Contributors: AntoinetteIacobo, AraMasrof, DeniseMcKinnon, FrancoisPanaget, JoshCrawford, LaraZiosi, MaeveOReilly, WilliamFrontiero, ZeeschanChoudhry

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