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question asked: Jul 20 '12, 8:34 a.m.
question was seen: 4,771 times
last updated: Jul 23 '12, 4:04 p.m.

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No preview available of a sketch in RRC3.0

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Dirk Wouters (11●3●2) | asked Jul 20 '12, 8:34 a.m.
When I select a "User Interface Sketch" in RRC3 there is no preview available of the drawing. I have to push on the "Edit" button to view the drawing. In my Sandbox of RRC4 it is working perfect. It is not possible to upgrade at this moment in the project. Anybody an idea why it is not available?
Thanks!

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Robin Bater (3.4k●4●7) | answered Jul 20 '12, 11:21 a.m.
JAZZ DEVELOPER
In Rational Requirements Composer (RRC) there is a Converter.war application that is used to render the read-only view of RRC V3/V4 graphical artifacts and is an independent application that is deployed along with the RRC Requirements Management (RM) application.

So if you are not seeing the preview then the converter application has a problem. Do you see any problems in the server log around the converter.war?

Also which server OS is it running on, as there are only limited OS where it will work. This wiki provides more information for setting up the server:

https://jazz.net/wiki/bin/view/Main/DelegatedConverterApplication
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Dirk Wouters commented Jul 23 '12, 2:44 a.m.

Thanks Robin, I will let it check.
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Dirk Wouters (11●3●2) | answered Jul 23 '12, 4:57 a.m.
Here is the server log with errors. What does this mean?

https://server:9443/rm/converterproxy/render?resourceURL=https://server:9443/rm/resources/_KqM20M8jEeGwde56MUbrbg&contentType=%23Part&revision=_UAyg0c8lEeGwde56MUbrbg&doSuppressHtmlCreation=true&accept&private=true
2012-07-20 13:27:28,173 RRC [Thread-46128] ERROR com.ibm.rational.rrdg                               - CRRPE3251E Image not supported /opt/IBM/JazzTeamServer/server/tomcat/temp/rrc_reports/temp/url_1342771047948_-410582539.tmp.
https://server:9443/rm/converterproxy/render?resourceURL=https://server:9443/rm/resources/_sW8AkNF7EeGwde56MUbrbg&contentType=%23Sketch&revision=_5LtFAdGmEeGwde56MUbrbg&doSuppressHtmlCreation=true&accept&private=true
2012-07-20 13:33:20,171 RRC [Thread-46139] ERROR com.ibm.rational.rrdg                               - CRRPE3251E Image not supported /opt/IBM/JazzTeamServer/server/tomcat/temp/rrc_reports/temp/url_1342771399762_1525872055.tmp.
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Robin Bater commented Jul 23 '12, 4:04 p.m.
JAZZ DEVELOPER

I have not seen this error before, it is probably best to open a PMR with support so they can ask all the normal questions (ie - does it happen with all artifacts, etc..) and then escalate if needed.

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