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question asked: Jul 17 '12, 4:41 a.m.
question was seen: 5,173 times
last updated: Aug 16 '12, 4:29 a.m.

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Problems accessing Process Description in web browser

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Simon Eickel (1.1k●7●54●57) | asked Jul 17 '12, 4:41 a.m.
edited Jul 17 '12, 7:50 p.m. by David Olsen (523●7)
Hi there,

we upgraded from 3.0.1.1 to 4.0 last weekend and now we face this error in the browser everytime we try to access the "Process Description" of any project area:
In eclipse it seems to be working.

Error 500 The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database com.ibm.team.repository.common.TeamRepositoryException: The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database at com.ibm.team.process.internal.authoring.service.resources.AuthoringResource.handleException(AuthoringResource.java:310) at
com.ibm.team.process.internal.authoring.service.resources.AuthoringResource.get(AuthoringResource.java:253) at
com.ibm.team.process.internal.service.rest.AbstractProcessRestService.perform_GET(AbstractProcessRestService.java:53) at
com.ibm.team.process.internal.authoring.service.ProcessAuthoringService.perform_GET(ProcessAuthoringService.java:236) at
com.ibm.team.repository.service.TeamRawService.service(TeamRawService.java:82) at
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48) at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37) at
java.lang.reflect.Method.invoke(Method.java:600) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at
$Proxy659.service(Unknown Source) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doRestService(AbstractTeamServerServlet.java:872) at
com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2054) at
com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:1878) at
com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1754) at
javax.servlet.http.HttpServlet.service(HttpServlet.java:831) at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180) at
org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61) at
org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126) at
org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76) at
javax.servlet.http.HttpServlet.service(HttpServlet.java:831) at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120) at
com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:68) at
javax.servlet.http.HttpServlet.service(HttpServlet.java:831) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1657) at
com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1597) at
com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:131) at
com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:133) at
com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:154) at
com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188) at
com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116) at
com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:77) at
com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908) at
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:934) at
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:502) at
com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179) at
com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3935) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:276) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:931) at
com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSW ebContainer.java:1583) at
com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186) at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452) at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511) at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305) at
com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83) at
com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1784) at
com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at
com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at
com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) at
com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1604) Caused by: com.ibm.team.process.internal.authoring.common.utils.ProcessAuthoringException: The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database at com.ibm.team.process.internal.authoring.service.utils.JfsClientFactory.createJfsClient(JfsClientFactory.java:35) at
com.ibm.team.process.internal.authoring.service.resources.AuthoringResource.createJfsClient(AuthoringResource.java:66) at
com.ibm.team.process.internal.authoring.service.resources.ProcessDescriptionsResource.doGet(ProcessDescriptionsResource.java:117) at
at com.ibm.team.process.internal.authoring.service.resources.AuthoringResource.get(AuthoringResource.java:251) ... 54 more Caused by: com.ibm.team.repository.common.TeamRepositoryException: The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database at com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.acquireAccessToken(LocalOAuthEnabledHttpClient.java:155) at
com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.acquireAccessToken(LocalOAuthEnabledHttpClient.java:144) at
com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.acquireAccessToken(LocalOAuthEnabledHttpClient.java:129) at
com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.getAccessToken(LocalOAuthEnabledHttpClient.java:105) at
com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.getAccessToken(LocalOAuthEnabledHttpClient.java:96) at
com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.(LocalOAuthEnabledHttpClient.java:175) at
com.ibm.team.process.internal.authoring.service.utils.ProcessAuthoringJfsClient.getHttpClient(ProcessAuthoringJfsClient.java:641) at
com.ibm.team.process.internal.authoring.service.utils.ProcessAuthoringJfsClient.(ProcessAuthoringJfsClient.java:166) at
com.ibm.team.process.internal.authoring.service.utils.JfsClientFactory.createJfsClient(JfsClientFactory.java:33) ... 57 more Caused by: net.oauth.OAuthException: The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database at com.ibm.team.repository.service.internal.oauth.OAuthServiceProvider.runAsUser(OAuthServiceProvider.java:2043) at
com.ibm.team.repository.service.internal.oauth.OAuthServiceProvider.getAccessToken(OAuthServiceProvider.java:1733) at
sun.reflect.GeneratedMethodAccessor653.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37) at
java.lang.reflect.Method.invoke(Method.java:600) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at
$Proxy506.getAccessToken(Unknown Source) at com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.acquireAccessToken(LocalOAuthEnabledHttpClient.java:152) ... 65 more

I'm a bit confused - everything else seems to be working fine.
How to solve this?

Greetings,
Simon

4 answers

Most liked answers ↑|Newest answers|Oldest answers

0
permanent link
Phong Le (31●3●1) | answered Jul 19 '12, 3:18 p.m.
JAZZ DEVELOPER
Hi Simon,

Are you logged in as user EICKEL_S when you saw this error? If not, this might have something to do with the stalled cookie. Try to restart both the browser and the server to see if the problem still persists.
0
permanent link
Simon Eickel (1.1k●7●54●57) | answered Jul 24 '12, 1:46 a.m.
Hi Phong,

error still exists even after restarting client and server.

Greetings,
Simon
Comments
Phong Le commented Jul 24 '12, 10:00 p.m.
JAZZ DEVELOPER

Hi Simon,

What about user EICKEL_S? Are you logged in as user EICKEL_S when you saw this error?

Thanks, Phong.
0
permanent link
Simon Eickel (1.1k●7●54●57) | answered Jul 25 '12, 2:51 a.m.
Hi Phong,

I'm logged in as user of the administrator group. These are different accounts and every account has this trouble. At the moment I'm logged in as eickel_s_admin in the error message appears "eickel_s_admin" as name - so ... yes, I'm logged in as the user which is mentioned in the error page.

So... why does this error appear and how to solve it?

Greetings,
Simon
Comments
Phong Le commented Aug 14 '12, 3:15 p.m.
JAZZ DEVELOPER

Hi Simon,

What browser are you using and on what OS? You still can access the process description from within Eclipse client, right? Can you please let me know your server configuration so we can try to reproduce this error: OS, DB... are you using LDAP for your user data base?

Thanks, Phong.

Simon Eickel commented Aug 16 '12, 4:26 a.m.

Hi Phong,

yes this description can be accessed via Eclipse client. Just using the webbrowser seems to make it bleeding. As browser I tried IE 8 and FF 14 (and older). The OS is Windows 7 x64.

Server OS is Windows server 2008 RC2 and the DB is SQL Server 2008 RC2 and yes we're using LDAP. We do have 2 seperate server for WAS and SQL DB. both are Win Server 2008 RC2.

Greetings, Simon
0
permanent link
shaomin xing (156●4●3) | answered Aug 14 '12, 10:25 p.m.
JAZZ DEVELOPER
The error shows that The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database, if you didn't use LDAP, then I think there is something wrong with the migration, or you need to synchronize the user between JTS and RTC after migration. Can you please check if the users in JTS and RTC server is the same?
Comments
Simon Eickel commented Aug 16 '12, 4:29 a.m.

Hi shaomin,

we use LDAP and the user is synchronized. I think the user is synchronized correctly because I'm able to work, login and so on.And the process description is working when I use eclipse.

Greetings, Simon

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