Problems accessing Process Description in web browser
Hi there,
we upgraded from 3.0.1.1 to 4.0 last weekend and now we face this error in the browser everytime we try to access the "Process Description" of any project area:
In eclipse it seems to be working.
I'm a bit confused - everything else seems to be working fine.
How to solve this?
Greetings,
Simon
we upgraded from 3.0.1.1 to 4.0 last weekend and now we face this error in the browser everytime we try to access the "Process Description" of any project area:
In eclipse it seems to be working.
|
Error 500 The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database com.ibm.team.repository.common.TeamRepositoryException: The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database at com.ibm.team.process.internal.authoring.service.resources.AuthoringResource.handleException(AuthoringResource.java:310) at
com.ibm.team.process.internal.authoring.service.resources.AuthoringResource.get(AuthoringResource.java:253) at com.ibm.team.process.internal.service.rest.AbstractProcessRestService.perform_GET(AbstractProcessRestService.java:53) at com.ibm.team.process.internal.authoring.service.ProcessAuthoringService.perform_GET(ProcessAuthoringService.java:236) at com.ibm.team.repository.service.TeamRawService.service(TeamRawService.java:82) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:48) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37) at java.lang.reflect.Method.invoke(Method.java:600) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at $Proxy659.service(Unknown Source) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.doRestService(AbstractTeamServerServlet.java:872) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:2054) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:1878) at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1754) at javax.servlet.http.HttpServlet.service(HttpServlet.java:831) at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180) at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61) at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126) at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76) at javax.servlet.http.HttpServlet.service(HttpServlet.java:831) at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120) at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:68) at javax.servlet.http.HttpServlet.service(HttpServlet.java:831) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1657) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1597) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:131) at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:133) at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:154) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116) at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:77) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:934) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:502) at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179) at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:3935) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:276) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:931) at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSW ebContainer.java:1583) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1784) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1604) Caused by: com.ibm.team.process.internal.authoring.common.utils.ProcessAuthoringException: The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database at com.ibm.team.process.internal.authoring.service.utils.JfsClientFactory.createJfsClient(JfsClientFactory.java:35) at com.ibm.team.process.internal.authoring.service.resources.AuthoringResource.createJfsClient(AuthoringResource.java:66) at com.ibm.team.process.internal.authoring.service.resources.ProcessDescriptionsResource.doGet(ProcessDescriptionsResource.java:117) at at com.ibm.team.process.internal.authoring.service.resources.AuthoringResource.get(AuthoringResource.java:251) ... 54 more Caused by: com.ibm.team.repository.common.TeamRepositoryException: The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database at com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.acquireAccessToken(LocalOAuthEnabledHttpClient.java:155) at com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.acquireAccessToken(LocalOAuthEnabledHttpClient.java:144) at com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.acquireAccessToken(LocalOAuthEnabledHttpClient.java:129) at com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.getAccessToken(LocalOAuthEnabledHttpClient.java:105) at com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.getAccessToken(LocalOAuthEnabledHttpClient.java:96) at com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.(LocalOAuthEnabledHttpClient.java:175) at com.ibm.team.process.internal.authoring.service.utils.ProcessAuthoringJfsClient.getHttpClient(ProcessAuthoringJfsClient.java:641) at com.ibm.team.process.internal.authoring.service.utils.ProcessAuthoringJfsClient.(ProcessAuthoringJfsClient.java:166) at com.ibm.team.process.internal.authoring.service.utils.JfsClientFactory.createJfsClient(JfsClientFactory.java:33) ... 57 more Caused by: net.oauth.OAuthException: The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database at com.ibm.team.repository.service.internal.oauth.OAuthServiceProvider.runAsUser(OAuthServiceProvider.java:2043) at com.ibm.team.repository.service.internal.oauth.OAuthServiceProvider.getAccessToken(OAuthServiceProvider.java:1733) at sun.reflect.GeneratedMethodAccessor653.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37) at java.lang.reflect.Method.invoke(Method.java:600) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347) at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56) at $Proxy506.getAccessToken(Unknown Source) at com.ibm.team.process.internal.authoring.service.utils.LocalOAuthEnabledHttpClient.acquireAccessToken(LocalOAuthEnabledHttpClient.java:152) ... 65 more |
I'm a bit confused - everything else seems to be working fine.
How to solve this?
Greetings,
Simon
4 answers
Hi Phong,
I'm logged in as user of the administrator group. These are different accounts and every account has this trouble. At the moment I'm logged in as eickel_s_admin in the error message appears "eickel_s_admin" as name - so ... yes, I'm logged in as the user which is mentioned in the error page.
So... why does this error appear and how to solve it?
Greetings,
Simon
I'm logged in as user of the administrator group. These are different accounts and every account has this trouble. At the moment I'm logged in as eickel_s_admin in the error message appears "eickel_s_admin" as name - so ... yes, I'm logged in as the user which is mentioned in the error page.
So... why does this error appear and how to solve it?
Greetings,
Simon
Comments
Hi Simon,
What browser are you using and on what OS? You still can access the process description from within Eclipse client, right? Can you please let me know your server configuration so we can try to reproduce this error: OS, DB... are you using LDAP for your user data base?
Thanks, Phong.
Hi Phong,
yes this description can be accessed via Eclipse client. Just using the webbrowser seems to make it bleeding. As browser I tried IE 8 and FF 14 (and older). The OS is Windows 7 x64.
Server OS is Windows server 2008 RC2 and the DB is SQL Server 2008 RC2 and yes we're using LDAP. We do have 2 seperate server for WAS and SQL DB. both are Win Server 2008 RC2.
Greetings, Simon
The error shows that The user "dcs-mu.rsint.net:389/EICKEL_S" does not exist in the database, if you didn't use LDAP, then I think there is something wrong with the migration, or you need to synchronize the user between JTS and RTC after migration. Can you please check if the users in JTS and RTC server is the same?