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Not able to establish friend relation between RTC & Jira

Anjuri Kelaiya (3729) | asked May 27 '19, 6:40 a.m.

  I am using Rational OSLC adapter(task top sync adapter v_4.18.1) to sync RTC v_6.0.5 and Jira v_8.1.0. I am trying to establish friend relationship between RTC-Jira but when I add rootservices URL as http://hostname:port/oslc/rootservices in RTC, it is throwing an error as mentioned below:

An error occurred while requesting the root services document from server "http://hostname:8080/oslc/rootservices". Please check the URL and try again.ID CRJAZ1575E
Please suggest how can I configure Jira as a friend in RTC? any additional plugin is required for that?

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Ralph Schoon (63.2k33646) | answered May 27 '19, 9:30 a.m.

 If you paste the URL into a browser, what happens?

Anjuri Kelaiya commented May 28 '19, 8:09 a.m.

Thanks for your response Ralph.

It is providing response as mentioned below when I paste the URL into browser:

Oops, you've found a dead link.


Ralph Schoon commented May 28 '19, 8:20 a.m.

Because the URI is invalid. Talk to your ADMINS and let them provide you with the public URI. 

Anjuri Kelaiya commented May 29 '19, 4:23 a.m.

I am accessing Jira application with that URI without any issue. the issue is only in finding root services. is there any other plugin required to add Jira as a friend in CLM applications? 

Please let me know.

Ralph Schoon commented May 29 '19, 5:41 a.m. | edited May 29 '19, 5:50 a.m.

If the URI "http://hostname:8080/oslc/rootservices" is for a Jira system, this is the wrong forum.

If the URI "http://hostname:8080/oslc/rootservices" is for a CLM/Jazz application, I can tell you that this is, with 99% likelihood, a wrong URI and you should ask the administrators of the CLM system for the correct context root of the application.

For any decently set up Jazz application it would look similar to https://<somehost><:someport>/<app>/rootservices , where <app> is one of jts, ccm, rm,... ports might be omitted.

Anjuri Kelaiya commented May 30 '19, 5:33 a.m.

Many thanks for all your help Ralph. 

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