RRDI 2.0.3 Email notifications doesnt work
Hello,
I'm using WAS 8.0 and RRDI 2.0.3 with RTC4, I did the configurations about the smtp server using port 25, user and passwords, and I been trying using other ports over ssl like 587 or 465, but I doesn't work, I have another notifications system like clear quest using the same server and it works, but RRDI not, I got this error:
I'm using WAS 8.0 and RRDI 2.0.3 with RTC4, I did the configurations about the smtp server using port 25, user and passwords, and I been trying using other ports over ssl like 587 or 465, but I doesn't work, I have another notifications system like clear quest using the same server and it works, but RRDI not, I got this error:
Comments
Kevin Ramer
Jul 10 '13, 5:30 p.m.I've seen that from up-stream 'spam' filters. For example, in IBM we have to have a sender with address something@something.again.ibm.com or the gateways reject it out of hand. Said another way, the sender address of say "rrdi_user" needs to have an @ suffix in whatever you domain is. Doesn't have to be a functional address (usually)
Rafael Rodriguez Montes
Jul 11 '13, 8:35 p.m.I did, but still not working, any another idea, exist a log with detailed information? the same server, same configuration is working for clear quest e mail notification server, or may be requires add something else for TLS or ssl? I think that could be the issue.
Cheng-Yee Lin
JAZZ DEVELOPER Jul 15 '13, 4:47 p.m.You can probably look at the files in [RRDI-Install-Directory]/cognos/logs and see if there is additional information.