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question asked: Feb 01 '18, 12:56 p.m.
question was seen: 1,886 times
last updated: Apr 19 '18, 12:12 p.m.

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Unable to launch DOORS NG on Mac machine

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Aljo George (11●6) | asked Feb 01 '18, 12:56 p.m.

 Our users are not able to launch the DNG projects on Mac OS. When used the IP address of the machine instead of the machine name in the URL, the users can login. However, cannot access the projects or any of the contents. Any quick help would be appreciated.


Thank you,
Aljo George

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Bas Bekker commented Feb 01 '18, 1:08 p.m. | edited Feb 01 '18, 1:09 p.m.
JAZZ DEVELOPER

What browser(s) are your users using?
I am using a Mac and have no problems with Firefox and Chrome. Looking at system requirements for version 6.0.5, I see that Safari is also supported.

If it's IP addresses vs hostnames, looks more like a network (or network stack config) problem. Do non-Mac machines work? More details of any error messages or symptoms what your users see would help.

Aljo George commented Feb 01 '18, 3:35 p.m.

That was real quick. I do agree with you. DNG works on my Mac machine on Safari. The users are using Safari too. The Non-Mac machines work.


The error is as follows:
Safari can't find the server. Safari can't open the page: https://<Machine name>:Port number\rm\web

In the error it is showing the machine name though we have used the IP address to launch DNG to launch initially.

Thank you,
Aljo George

Daniel Barbour commented Feb 02 '18, 4:38 p.m. | edited Feb 02 '18, 4:40 p.m.

This may be a stupid question/suggestion, but do you configure your /etc/hosts file to associate the URL with an IP address or do you rely on DNS to resolve the server machine name?

If you don't configure the hosts file you might try modifying it (see https://www.makeuseof.com/tag/how-to-edit-the-mac-os-x-hosts-file-and-why-you-might-want-to/).

Alternate: Is everyone configured to use the same DNS? If not then maybe this discussion thread would be useful: https://discussions.apple.com/thread/6617003


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Ralph Schoon (63.1k●3●36●46) | answered Feb 02 '18, 9:43 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Feb 02 '18, 9:43 a.m.

The server cannot  be reached. This is most likely a network issue. E.g. try to ping the server machine. DNS?

You should basically never ever ever use the IP address of a system in the public URI. the Public URI should always be based on a fully qualified domain name. Consider reading through https://jazz.net/wiki/bin/view/Deployment/DeploymentPlanningAndDesign

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Bas Bekker commented Feb 02 '18, 10:44 a.m.
JAZZ DEVELOPER

Right, the server should be pingable by hostname, if that doesn't work, you know it's a network issue (DNS) or maybe a network stack on the Mac config issue.

And looking at the error message Aljo provided, which has a hostname, looks like the server is configured with a hostname, but like Ralph said, it must be fully qualified.

On a sidenote: even if the server is configured with a fully qualified hostname, accessing the server from a browser using an IP address will cause problems for the server logic, like you noticed, so you must make sure the Macs can access the server by its hostname

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Aljo George (11●6) | answered Apr 19 '18, 12:12 p.m.

Thank you Bas, Daniel, Ralph for the pointers. We have set up CLM from the scratch on another Server machine and it is now accessible. Additional thing what we did was opening the port 9643. Fingers crossed. Do you guys think that DNG is stable enough to be used in production by replacing the classic DOORS?


Cheers,
Aljo George

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