Unable to launch DOORS NG on Mac machine
![]() Our users are not able to launch the DNG projects on Mac OS. When used the IP address of the machine instead of the machine name in the URL, the users can login. However, cannot access the projects or any of the contents. Any quick help would be appreciated.
Thank you,
Aljo George
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2 answers
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Ralph Schoon (63.3k●3●36●46)
| answered Feb 02 '18, 9:43 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER edited Feb 02 '18, 9:43 a.m. The server cannot be reached. This is most likely a network issue. E.g. try to ping the server machine. DNS?
Comments Right, the server should be pingable by hostname, if that doesn't work, you know it's a network issue (DNS) or maybe a network stack on the Mac config issue.
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![]() Thank you Bas, Daniel, Ralph for the pointers. We have set up CLM from the scratch on another Server machine and it is now accessible. Additional thing what we did was opening the port 9643. Fingers crossed. Do you guys think that DNG is stable enough to be used in production by replacing the classic DOORS?
Cheers,
Aljo George
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Your answer
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Comments
What browser(s) are your users using?
I am using a Mac and have no problems with Firefox and Chrome. Looking at system requirements for version 6.0.5, I see that Safari is also supported.
If it's IP addresses vs hostnames, looks more like a network (or network stack config) problem. Do non-Mac machines work? More details of any error messages or symptoms what your users see would help.
That was real quick. I do agree with you. DNG works on my Mac machine on Safari. The users are using Safari too. The Non-Mac machines work.
This may be a stupid question/suggestion, but do you configure your /etc/hosts file to associate the URL with an IP address or do you rely on DNS to resolve the server machine name?
If you don't configure the hosts file you might try modifying it (see https://www.makeuseof.com/tag/how-to-edit-the-mac-os-x-hosts-file-and-why-you-might-want-to/).
Alternate: Is everyone configured to use the same DNS? If not then maybe this discussion thread would be useful: https://discussions.apple.com/thread/6617003