Unable to launch DOORS NG on Mac machine
2 answers
The server cannot be reached. This is most likely a network issue. E.g. try to ping the server machine. DNS?
You should basically never ever ever use the IP address of a system in the public URI. the Public URI should always be based on a fully qualified domain name. Consider reading through https://jazz.net/wiki/bin/view/Deployment/DeploymentPlanningAndDesign
Comments
Right, the server should be pingable by hostname, if that doesn't work, you know it's a network issue (DNS) or maybe a network stack on the Mac config issue.
And looking at the error message Aljo provided, which has a hostname, looks like the server is configured with a hostname, but like Ralph said, it must be fully qualified.
On a sidenote: even if the server is configured with a fully qualified hostname, accessing the server from a browser using an IP address will cause problems for the server logic, like you noticed, so you must make sure the Macs can access the server by its hostname
Thank you Bas, Daniel, Ralph for the pointers. We have set up CLM from the scratch on another Server machine and it is now accessible. Additional thing what we did was opening the port 9643. Fingers crossed. Do you guys think that DNG is stable enough to be used in production by replacing the classic DOORS?
Comments
Bas Bekker
JAZZ DEVELOPER Feb 01 '18, 1:09 p.m.What browser(s) are your users using?
I am using a Mac and have no problems with Firefox and Chrome. Looking at system requirements for version 6.0.5, I see that Safari is also supported.
If it's IP addresses vs hostnames, looks more like a network (or network stack config) problem. Do non-Mac machines work? More details of any error messages or symptoms what your users see would help.
Aljo George
Feb 01 '18, 3:35 p.m.That was real quick. I do agree with you. DNG works on my Mac machine on Safari. The users are using Safari too. The Non-Mac machines work.
Daniel Barbour
Feb 02 '18, 4:40 p.m.This may be a stupid question/suggestion, but do you configure your /etc/hosts file to associate the URL with an IP address or do you rely on DNS to resolve the server machine name?
If you don't configure the hosts file you might try modifying it (see https://www.makeuseof.com/tag/how-to-edit-the-mac-os-x-hosts-file-and-why-you-might-want-to/).
Alternate: Is everyone configured to use the same DNS? If not then maybe this discussion thread would be useful: https://discussions.apple.com/thread/6617003