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question asked: Mar 27 '17, 3:11 p.m.
question was seen: 1,208 times
last updated: Mar 28 '17, 9:58 a.m.

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RDNG Artifact Templates Missing After Upgrade to v6.0.3

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Rosa Elena Martinez Macias (13●2) | asked Mar 27 '17, 3:11 p.m.

Hi,

After migrating CLM from version 6.0.1 to version 6.0.3 the artifact templates from Rational Doors Next Generation project areas are missing. No error message is shown neither in the logs nor in the applications.

We have also reviewed the upgrade logs and no error message nor warning indicates there was a missing step when upgrading.

Do you know how can I restore the Artifact Templates?

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Mike Jaworski (1.4k●6) | answered Mar 27 '17, 3:48 p.m.
JAZZ DEVELOPER

 Hi Rosa, 


This issue was recently reported through defect record Artifact templates missing after upgrade to 6.0.3 (113273), and has been delivered for inclusion in 6.0.3 iFix004, which is currently due to be released toward the end of next week, the week of April 3. Once you are able to adopt iFix004, your Artifact Template data should automatically be restored.

Hope this helps!
Mike Jaworski

Rosa Elena Martinez Macias selected this answer as the correct answer
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Sterling Ferguson-II commented Mar 28 '17, 9:40 a.m.

Hello,


Question: Are you saying that if iFix004 is applied, then this fixes the issue? Or does the customer have to do another upgrade?

thanks

Mike Jaworski commented Mar 28 '17, 9:58 a.m.
JAZZ DEVELOPER

Thanks for the question. To clarify this issue, the problem being observed here is not that data was not properly migrated or that the data has actually "disappeared" from the DB; the data still exists and is properly stored in the DB and on-disk indices, so there is no "data loss" as a result of this defect. The problem addressed by the defect I mentioned is that the server query to collect Artifact Template data was not properly querying for the data. After applying a fix for this defect, the Artifact Template query will be able to properly retrieve the existing Artifact Template data, so there will be no need to retry the migration to 6.0.3.


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