RTC Notifications for State Transitions
Hi
I have a client using RTC 5.0.1. Is it possible to send out notifications to a specific set of people for each transition for a work item ( for e.g. a defect)? In other words, different people get notified when a defect is re-opened as compared to when a defect is resolved.
Let me know.
Thanks
Leesen
One answer
Hi Leesen,
One possibility would be to use the Mail Configuration for each user to specify the notifications they get when they are subscribed to a Work Item. This is available from the ccm/admin page (Users > Active Users > select a user > Mail Configuration).
There are a few options that workflow related:
Please note, this will apply to all work items, which may or may not be acceptable in your case. Also note, they will still need to be subscribed to the WI.
Hope this helps!
One possibility would be to use the Mail Configuration for each user to specify the notifications they get when they are subscribed to a Work Item. This is available from the ccm/admin page (Users > Active Users > select a user > Mail Configuration).
There are a few options that workflow related:
Please note, this will apply to all work items, which may or may not be acceptable in your case. Also note, they will still need to be subscribed to the WI.
Hope this helps!
