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How to refresh display of plans and/or work items

Berthold Kröger (7841923) | asked May 03 '13, 6:00 a.m.
Hi, we are facing some funny effects of caching. For example, when someone has changed the time-spent for a task. The plan containing this task will not be refreshed automatically, you have to click the refresh button.
But also after that refresh the hover display of a milestone (plan item) shows an incorrect progress value. How can/must I refresh that milestone value? Is there any way to force RTC to refresh his cache? Is it user related, session related, object related? Where is some more information about caching?

More confusing: If you change an estimation value or time-spent value in a task and the plan shows the correct new accumulation, a BIRT report requested by the same user who did the update shows the old value. The same report requested by a different user shows the new value (the live data sources are used in the reports). Any ideas on this funny behavior?

Technical details:
RTC v.3.0.1
Browser: Firefox or IE8
Hierarchy of work items in plan: Change order <-->> Milestone <-->> Task

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Rafik Jaouani (5.0k16) | answered May 03 '13, 2:52 p.m.

BIRT reports will always cache their results unless you uncheck the "Supports Data Caching" check box on the Report Resource.

For live reports you always need that checkbox unchecked.

Berthold Kröger selected this answer as the correct answer

Kevin Ramer commented Nov 15 '13, 10:10 a.m.

Can this setting be detrimental to the health of the RTC server ?  [ related to ]

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