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RTC Eclipse Client doesn't connect with Jenkins

Tiago Fernandez (5351619) | asked Feb 20 '15, 12:53 p.m.
I have downloaded the "Client for Eclipse 3.6.x IDE" which includes an eclipse client.
I have created a sandbox plan in sandbox02-ccm  provided by RTC.
I have installed Jenkins in a VM of mine. I can access to the Dashboard of my Jenkins  http://x.x.x.x:8080/

I can use the Repository Workspace and Streams,

But I cannot create a Build Engine since it fails when it tries to connect with the Jenkins http://x.x.x.x:8080/

How can I fix this ?

Thanks all for the help.

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Scott Cowan (966310) | answered Feb 20 '15, 1:11 p.m.
Hi Tiago,

You're not the first person to ask this question.  ;-)  The short answer is that the RTC server cannot connect to your Jenkins server even though you can connect to it from your local workstation.  When you click the "Test Connection" button, you are submitting a request to your RTC server to test its connection to your Jenkins server, and that is failing.  So, you'll have to work with your RTC admin to make sure it's possible.

A common manifestation of this problem is when a user is "kicking the tires" and enters a Jenkins server at http://localhost:8080 which on the RTC server resolves to itself, not your local workstation as you might expect.

More recent versions of the RTC Eclipse client make the connection failure message more clear.

I hope that clarifies the problem so you understand how to resolve it for your particular situation,
Tiago Fernandez selected this answer as the correct answer

Tiago Fernandez commented Feb 20 '15, 4:05 p.m.

Thank you, I understand now.

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Krishna Kishore (50112) | answered Feb 20 '15, 1:52 p.m.
The newer versions of Jenkins do not support SSLv3, if you are using Jenkins 1.5xx or higher and using https you could face the connection issue. The fix for this is either move to 5.0.2 version of RTC server or apply the workaround described in the link Jenkins SSL issue


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