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Can't export in RQM the RTC report "Open vs Closed Work Items" to csv

Bernd Kapahnke (644) | asked Nov 12 '14, 5:46 p.m.
Can't export in RQM the RTC report "Open vs Closed Work Items" to csv.

I added a RTC widget "Open vs Closed Work Items" to my RQM Dashboard, I open the report in a new tab and use the export but. Selecting the format "Excel", getting the window Opening Reports.xls.   and select Microsoft Excel.
The Microsoft Excel 213 app is starting and I getting a window with the information:
The file format and extension of "Report_15.xls" don't match. The file could be corrupted or unsafe. Unless you trust the source don't open it. Do you want to open it anyway?
I open the file and just see some meta date in the spreadsheet but not the data...

Any idea why  don't get all the data exported and a tip how to get it working?

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William Chen (31215) | answered Nov 13 '14, 4:01 p.m.
Hi Bernd - You might be running into this known defect - APAR PI09154. Also, could you export the data in Word or PDF format? Which version of QM are you running?

Bernd Kapahnke commented Nov 13 '14, 4:54 p.m.

Hi William,
I face the same issue with exporting to word, exporting to pdf is exporting the chart without the data. We are using version 4.0.2 RQM and RTC . The update to version 5.0 is delayed for some weeks.

thanks for your reply and providing the link. I see a different error message. My observation is that MS Office 2013 is providing the error message listed above, using Open Office is not showing a error message but the export is failing too.

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