issue in email notifications
why there is no email for all users? when I add 5 users in comment section of work item not all users are getting mail, out of 5 only 2 are getting rest are not receiving, also when user is user is replying to that mail no response. |
3 answers
Ralph Schoon (62.3k●3●36●43)
| answered Aug 13 '20, 3:37 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
If a user gets a mail or not depends on their personal mail notification settings. There is no enforcement to send mail to all users.
There is no documented feature that a response to the notification mail does anything. Best case it gets stuck in the inbox of the technical user account that is used to send the e-mail - which is easy enough to see in the notification. It should probably be configured as a no-response account.
If you want a different functionality, you would have to set up and develop it on your own.
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Users can view / update their Email preferences by choosing "View my profile and licenses" from the pull-down alongside the display of one's name ( Web UI ). The email settings looks like this:
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