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Help is not installed with the CLM by default. How can I install this?


Der M (6121318) | asked Jun 20 '12, 9:52 a.m.


Hello World.

 

I am using the CLM 3.0.1.3 and I have found that there is no help installed.

 

2008 server with SQL Server and Tomcat.

 

There is help on how to install but when I click on any of the ? icons help links I get an error.

 

How can I get this help working?  is it not installed by default?


Comments
Der M commented Jun 21 '12, 7:14 a.m.

I can see the clmhelp.war

E:\Program Files (x86)\IBM\JazzTeamServer\server\tomcat>dir clmhelp.war /s Volume in drive E is DATA Directory of E:\Program Files (x86)\IBM\JazzTeamServer\server\tomcat\webapps

21/03/2012 23:43 61,526,661 clmhelp.war 1 File(s) 61,526,661 bytes

 Total Files Listed:
           1 File(s)     61,526,661 bytes

How do I know if it is deployed? When I look at the https://CLM:9443/clmhelp/index.jsp

I see a help file for installing the CLM but none of the links work from the ? help icons


1
Karl Weinert commented Jun 21 '12, 7:59 a.m.
JAZZ DEVELOPER

Der M See my update to my original post yesterday. Posting comment in case editing a post doesn't generate an email notification.


Der M commented Jul 12 '12, 7:34 a.m.

I cannot comment on anyone elses comments, so here we go.

https://clm:9443/clmhelp/topic/com.ibm.jazz.dashboard.doc/topics/t_organize_dashboard.html

Is an example of a url (~taken from the help link on a dashboard) that is not working.

this is the url displayed in the browser after it says TOPIC NOT FOUND

https://clm:9443/clmhelp/index.jsp?topic=%2Fcom.ibm.jazz.dashboard.doc%2Ftopics%2Ft_organize_dashboard.html

Any ideas guys? Sorry about the delay in getting back.


Karl Weinert commented Jul 12 '12, 10:35 a.m.
JAZZ DEVELOPER

Can you get there by browsing? From https://CLM:9443/clmhelp/index.jsp in the left column expand: Collaborating -> Managing Dashboards -> Adding and organizing content on a dashboard. Do any of the links in the left column work?

Accepted answer


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Mark Ireland (26115347) | answered Sep 12 '12, 8:56 a.m.
Hi,

I had the identical issue as above, and resolved by downloading the latest update file from http://download.boulder.ibm.com/ibmdl/pub/software/rationalsdp/documentation/updatesites/.

Then via https://localhost:port/clmhelp/updater/updater.jsp. on my server uninstalled all the current help, and reinstalled from the new file. The resulting help was nearly twice the original size.

Regards

Mark Ireland
Der M selected this answer as the correct answer

Comments
Der M commented Oct 03 '12, 5:59 a.m.

Found that IE would not aply well with the updater link.  I was seeing a blank screen with IE.  Found that using fire fox produced much better results and I was able to update teh help system.  Thanks for the help Mark!!

4 other answers



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Karl Weinert (2.0k42536) | answered Jun 20 '12, 3:50 p.m.
JAZZ DEVELOPER
edited Jun 21 '12, 7:58 a.m.
Do you see the clmhelp.war file and the clmhelp directory under jazzinstall\server\tomcat\webapps?
If not then they may not have installed correctly.

Are your applications distributed?
If so check out Configuring the location of the help in a distributed environment

Edit

Any .war file in the webapps directory should be deployed automatically when starting Tomcat. So there should be a clmhelp directory in there along side the other application directories.
My clmhelp directory, using right click properties, shows 71.0 MB (74,487,164 bytes) 3,840 Files, 900 Folders
If yours is different you can redeploy it by deleting the the clmhelp directory and restarting tomcat.

Do the URLs in the problem links look ok? Are they using the form of .../servername.domain.com:9443 and not ../localhost:9443?

The help only gets installed on the JTS application so if you installed JTS on a different server than CCM you will need to use the link above to set up  access  from CCM

And have you tried clearing the browser cache or using a different browser?

If none of this works it might be a good time to open a PMR. That way we can collect screen shots and have a screen sharing session.

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Hadar Hawk (1881914) | answered Jun 22 '12, 3:23 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Can you please tell us the exact error you get when trying to display the help from the product?    Can you tell us the URL that the system is trying to display?

Also, when you say you only see a help file for installing the CLM, could you explain what you mean?  Do you see the help frames and a topic on installing CLM?



Comments
Der M commented Jul 13 '12, 10:37 a.m.

I cannot comment on anyone elses comments, so here we go. https://clm:9443/clmhelp/topic/com.ibm.jazz.dashboard.doc/topics/t_organize_dashboard.html Is an example of a url (~taken from the help link on a dashboard) that is not working. this is the url displayed in the browser after it says TOPIC NOT FOUND https://clm:9443/clmhelp/index.jsp?topic=%2Fcom.ibm.jazz.dashboard.doc%2Ftopics%2Ft_organize_dashboard.html Any ideas guys? Sorry about the delay in getting back.


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Pramod Chandoria (2.1k11120) | answered Jul 12 '12, 11:00 a.m.
JAZZ DEVELOPER
Der M
FYI CLM 2012 (v4.0) is also Globally available since June 2012, in case you are just evaluating the CLM solution

Comments
Der M commented Jul 13 '12, 10:39 a.m.

I know but we only just got this installed. I will think of upgrading once I have a little traction with the products. Are there any new MAJOR features apart from bug fixes (which are always good!). I say the mind map type thing in a demo. COOL!!!


Pramod Chandoria commented Jul 14 '12, 6:35 a.m.
JAZZ DEVELOPER

Yes 4.0 is a major release and there are many new features and improvements. Have a look for top noteworthy items here https://jazz.net/downloads/rational-quality-manager/releases/4.0?p=news


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Pramod Chandoria (2.1k11120) | answered Jul 12 '12, 11:00 a.m.
JAZZ DEVELOPER
Der M
FYI CLM 2012 (v4.0) is also Globally available since June 2012, in case you are just evaluating the CLM solution

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