Why is Design Manager unable to load diagram?
![]() We have two separate networks each with RTC 4.0.5 including Design Manager on each (Windows servers)
On one network Design manager is unable to load diagram. On both systems the File Appender section of log4j.properties includes
log4j.appender.file.File=logs/dm.log
No dm.log exists in any location I have looked.
What is going on please?
|
3 answers
![]() I have looked but have no dm.log in the (Tomcat) location you mention (on either network). I presume it should be able to create dm.log if it does not exist and wants to write to it? I could manually create the file and restart the RTC Tomcat service. On the second network the diagram loads fine so it does not look a tool defect. |
![]()
Yes, the log file should be created automatically.
Are you running server on Linux machine? Perhaps some permission issues? |
Your answer
Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.