Root services resource at ...cannot be accessed

Cesar Sasaki (511●2●85●124) | asked Aug 18 '14, 10:57 p.m.
edited Aug 19 '14, 4:35 p.m. by Stephanie Taylor (241●1●5)

Hi
I have a problem with my CLM 5.0. I'm using Derby and Tomcat.
When I start my jts/admin page I have this error on the diagnostics link :

Application: the root services resource at https://clmswfibk.pe.ibm.com:9443/admin/rootservices for "/admin" cannot be accessed:
org.apache.http.conn.HttpHostConnectException: Connection to https://clmswfibk.pe.ibm.com:9443 refused
java.net.ConnectException: Connection timed out: connect
Application: the service contribution resource at https://clmswfibk.pe.ibm.com:9443/admin/scr for "/admin" cannot be accessed:
org.apache.http.conn.HttpHostConnectException: Connection to https://clmswfibk.pe.ibm.com:9443 refused
java.net.ConnectException: Connection timed out: connect
Application: the root services resource at https://clmswfibk.pe.ibm.com:9443/ccm/rootservices for "/ccm" cannot be accessed:
org.apache.http.conn.HttpHostConnectException: Connection to https://clmswfibk.pe.ibm.com:9443 refused
java.net.ConnectException: Connection timed out: connect
Application: the service contribution resource at https://clmswfibk.pe.ibm.com:9443/ccm/scr for "/ccm" cannot be accessed:
org.apache.http.conn.HttpHostConnectException: Connection to https://clmswfibk.pe.ibm.com:9443 refused
java.net.ConnectException: Connection timed out: connect
Application: the root services resource at https://clmswfibk.pe.ibm.com:9443/qm/rootservices for "/qm" cannot be accessed:
org.apache.http.conn.HttpHostConnectException: Connection to https://clmswfibk.pe.ibm.com:9443 refused
java.net.ConnectException: Connection timed out: connect
Application: the service contribution resource at https://clmswfibk.pe.ibm.com:9443/qm/scr for "/qm" cannot be accessed:
org.apache.http.conn.HttpHostConnectException: Connection to https://clmswfibk.pe.ibm.com:9443 refused
java.net.ConnectException: Connection timed out: connect
Application: the root services resource at https://clmswfibk.pe.ibm.com:9443/rm/rootservices for "/rm" cannot be accessed:
org.apache.http.conn.HttpHostConnectException: Connection to https://clmswfibk.pe.ibm.com:9443 refused
java.net.ConnectException: Connection timed out: connect
Application: the service contribution resource at https://clmswfibk.pe.ibm.com:9443/rm/scr for "/rm" cannot be accessed:
org.apache.http.conn.HttpHostConnectException: Connection to https://clmswfibk.pe.ibm.com:9443 refused
java.net.ConnectException: Connection timed out: connect

Please I nee dhelp because I can not create the project areas in the CLM.

Thanks

Comments

Donald Nong commented Aug 19 '14, 12:33 a.m.

Seems to be a generic network issue given the "connection timed out" error. On the server itself (not the client machine), try to use following commands to verify that the host name is resolvable and the port is reachable.

ping clmswfibk.pe.ibm.com
telnet clmswfibk.pe.ibm.com 9443

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Charlie Seo (221●2●7) | answered Aug 19 '14, 12:09 a.m.

Hi,

Looks like the applications are not available for JTS to connect at the moment. Can you access the each application separately? Have u completed registration of each application successfully?

Comments

Cesar Sasaki commented Aug 19 '14, 11:10 a.m.

Hi Charlie
I did run the /jts/setup but I cant access each app separately.

Charlie Seo commented Aug 19 '14, 7:13 p.m.

I guess it's required to revise the server logs to see what exactly happening then. I suggest to open a ticket to Rational Support.

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Root services resource at ...cannot be accessed

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