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Jazz Team Server is dying just after starting up


Sajjad Ali Khan (31344) | asked Dec 10 '15, 2:35 a.m.
 I have installed CLM 5.0.2 till yesterday it was working fine but today when i start Jazz Team Server then it quickly die.
I go to Tomcat Logs folder and found the following error in Catalina.log:

Dec 10, 2015 12:20:05 PM org.apache.catalina.core.AprLifecycleListener init
INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\IBM\JazzTeamServer\server\jre\bin\compressedrefs;C:\Program Files\IBM\JazzTeamServer\server\jre\bin;C:\Windows\system32;C:\Windows;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Microsoft SQL Server\120\DTS\Binn\;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\110\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\Binn\ManagementStudio\;.
Dec 10, 2015 12:20:06 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-9080"]
Dec 10, 2015 12:20:06 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-9443"]
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["ajp-bio-9009"]
Dec 10, 2015 12:20:07 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 3278 ms
Dec 10, 2015 12:20:07 PM org.apache.catalina.core.StandardService startInternal
INFO: Starting service Catalina
Dec 10, 2015 12:20:07 PM org.apache.catalina.core.StandardEngine startInternal
INFO: Starting Servlet Engine: Apache Tomcat/7.0.54
Dec 10, 2015 12:20:07 PM org.apache.catalina.realm.JNDIRealm open
INFO: Exception performing authentication. Retrying...
Throwable occurred: javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903C5, comment: AcceptSecurityContext error, data 52e, v23f0 ]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3079)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3025)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2827)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2741)
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:308)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:187)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:205)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:148)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:78)
at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:250)
at javax.naming.InitialContext.initializeDefaultInitCtx(InitialContext.java:318)
at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:348)
at javax.naming.InitialContext.internalInit(InitialContext.java:286)
at javax.naming.InitialContext.<init>(InitialContext.java:211)
at org.apache.catalina.realm.JNDIRealm.open(JNDIRealm.java:2098)
at org.apache.catalina.realm.JNDIRealm.startInternal(JNDIRealm.java:2189)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:1109)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:300)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:443)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:731)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.startup.Catalina.start(Catalina.java:689)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:321)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:455)
Dec 10, 2015 12:20:07 PM org.apache.catalina.startup.Catalina start
SEVERE: The required Server component failed to start so Tomcat is unable to start.
Throwable occurred: org.apache.catalina.LifecycleException: Failed to start component [StandardServer[9005]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:154)
at org.apache.catalina.startup.Catalina.start(Catalina.java:689)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:321)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:455)
Caused by: org.apache.catalina.LifecycleException: Failed to start component [StandardService[Catalina]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:154)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:731)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
... 7 more
Caused by: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:154)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:443)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
... 9 more
Caused by: org.apache.catalina.LifecycleException: Failed to start component [Realm[JNDIRealm]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:154)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:1109)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:300)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
... 11 more
Caused by: org.apache.catalina.LifecycleException: Exception opening directory server connection
at org.apache.catalina.realm.JNDIRealm.startInternal(JNDIRealm.java:2191)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
... 14 more
Caused by: javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903C5, comment: AcceptSecurityContext error, data 52e, v23f0 ]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3079)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3025)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2827)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2741)
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:308)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:65)
at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:250)
at javax.naming.InitialContext.initializeDefaultInitCtx(InitialContext.java:318)
at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:348)
at javax.naming.InitialContext.internalInit(InitialContext.java:286)
at javax.naming.InitialContext.<init>(InitialContext.java:211)
at org.apache.catalina.realm.JNDIRealm.open(JNDIRealm.java:2108)
at org.apache.catalina.realm.JNDIRealm.startInternal(JNDIRealm.java:2189)
... 15 more
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol pause
INFO: Pausing ProtocolHandler ["http-bio-9080"]
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol pause
INFO: Pausing ProtocolHandler ["http-bio-9443"]
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol pause
INFO: Pausing ProtocolHandler ["ajp-bio-9009"]
Dec 10, 2015 12:20:07 PM org.apache.catalina.core.StandardService stopInternal
INFO: Stopping service Catalina
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol destroy
INFO: Destroying ProtocolHandler ["http-bio-9080"]
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol destroy
INFO: Destroying ProtocolHandler ["http-bio-9443"]
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol destroy
INFO: Destroying ProtocolHandler ["ajp-bio-9009"]
 
Please help me resolve this issue.

Accepted answer


permanent link
Donald Nong (14.2k210) | answered Dec 10 '15, 3:28 a.m.
Are you using an Active Directory as an LDAP server? It appears that the password of the "bind" user is no longer valid. Double check with your network administrator.
http://www-01.ibm.com/support/docview.wss?uid=swg21290631
Sajjad Ali Khan selected this answer as the correct answer

Comments
Sajjad Ali Khan commented Dec 10 '15, 4:25 a.m.

 Donald Nong yes i'm using LDAP user registry, how can i resolve this issue by myself ? if in case network administrator is unavailable 


Sajjad Ali Khan commented Dec 10 '15, 4:26 a.m.

 Donald Nong one more thing; where did you find bind user name in above error log ?


Donald Nong commented Dec 10 '15, 4:33 a.m. | edited Dec 10 '15, 4:39 a.m.

The error is "javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903C5, comment: AcceptSecurityContext error, data 52e, v23f0 ]". If you check the technote that I link above, you will see that it's "invalid credentials". Tomcat will only use the "bind user" during startup.
There should be a "userPassword" property in the "JNDIRealm", and you need to change that if the password has been changed on the LDAP server.


Sajjad Ali Khan commented Dec 11 '15, 1:31 a.m.

 Donald Nong thanks donald i have resolved this issue :)

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