It's all about the answers!

Ask a question

Jazz Team Server is dying just after starting up


Sajjad Ali Khan (314152) | asked Dec 10 '15, 2:35 a.m.
 I have installed CLM 5.0.2 till yesterday it was working fine but today when i start Jazz Team Server then it quickly die.
I go to Tomcat Logs folder and found the following error in Catalina.log:

Dec 10, 2015 12:20:05 PM org.apache.catalina.core.AprLifecycleListener init
INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\IBM\JazzTeamServer\server\jre\bin\compressedrefs;C:\Program Files\IBM\JazzTeamServer\server\jre\bin;C:\Windows\system32;C:\Windows;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Microsoft SQL Server\120\DTS\Binn\;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\110\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\120\Tools\Binn\ManagementStudio\;.
Dec 10, 2015 12:20:06 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-9080"]
Dec 10, 2015 12:20:06 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-9443"]
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["ajp-bio-9009"]
Dec 10, 2015 12:20:07 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 3278 ms
Dec 10, 2015 12:20:07 PM org.apache.catalina.core.StandardService startInternal
INFO: Starting service Catalina
Dec 10, 2015 12:20:07 PM org.apache.catalina.core.StandardEngine startInternal
INFO: Starting Servlet Engine: Apache Tomcat/7.0.54
Dec 10, 2015 12:20:07 PM org.apache.catalina.realm.JNDIRealm open
INFO: Exception performing authentication. Retrying...
Throwable occurred: javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903C5, comment: AcceptSecurityContext error, data 52e, v23f0 ]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3079)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3025)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2827)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2741)
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:308)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:187)
at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:205)
at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:148)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:78)
at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:250)
at javax.naming.InitialContext.initializeDefaultInitCtx(InitialContext.java:318)
at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:348)
at javax.naming.InitialContext.internalInit(InitialContext.java:286)
at javax.naming.InitialContext.<init>(InitialContext.java:211)
at org.apache.catalina.realm.JNDIRealm.open(JNDIRealm.java:2098)
at org.apache.catalina.realm.JNDIRealm.startInternal(JNDIRealm.java:2189)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:1109)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:300)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:443)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:731)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.startup.Catalina.start(Catalina.java:689)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:321)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:455)
Dec 10, 2015 12:20:07 PM org.apache.catalina.startup.Catalina start
SEVERE: The required Server component failed to start so Tomcat is unable to start.
Throwable occurred: org.apache.catalina.LifecycleException: Failed to start component [StandardServer[9005]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:154)
at org.apache.catalina.startup.Catalina.start(Catalina.java:689)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:321)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:455)
Caused by: org.apache.catalina.LifecycleException: Failed to start component [StandardService[Catalina]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:154)
at org.apache.catalina.core.StandardServer.startInternal(StandardServer.java:731)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
... 7 more
Caused by: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:154)
at org.apache.catalina.core.StandardService.startInternal(StandardService.java:443)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
... 9 more
Caused by: org.apache.catalina.LifecycleException: Failed to start component [Realm[JNDIRealm]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:154)
at org.apache.catalina.core.ContainerBase.startInternal(ContainerBase.java:1109)
at org.apache.catalina.core.StandardEngine.startInternal(StandardEngine.java:300)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
... 11 more
Caused by: org.apache.catalina.LifecycleException: Exception opening directory server connection
at org.apache.catalina.realm.JNDIRealm.startInternal(JNDIRealm.java:2191)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
... 14 more
Caused by: javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903C5, comment: AcceptSecurityContext error, data 52e, v23f0 ]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3079)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3025)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2827)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2741)
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:308)
at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:65)
at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:250)
at javax.naming.InitialContext.initializeDefaultInitCtx(InitialContext.java:318)
at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:348)
at javax.naming.InitialContext.internalInit(InitialContext.java:286)
at javax.naming.InitialContext.<init>(InitialContext.java:211)
at org.apache.catalina.realm.JNDIRealm.open(JNDIRealm.java:2108)
at org.apache.catalina.realm.JNDIRealm.startInternal(JNDIRealm.java:2189)
... 15 more
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol pause
INFO: Pausing ProtocolHandler ["http-bio-9080"]
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol pause
INFO: Pausing ProtocolHandler ["http-bio-9443"]
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol pause
INFO: Pausing ProtocolHandler ["ajp-bio-9009"]
Dec 10, 2015 12:20:07 PM org.apache.catalina.core.StandardService stopInternal
INFO: Stopping service Catalina
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol destroy
INFO: Destroying ProtocolHandler ["http-bio-9080"]
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol destroy
INFO: Destroying ProtocolHandler ["http-bio-9443"]
Dec 10, 2015 12:20:07 PM org.apache.coyote.AbstractProtocol destroy
INFO: Destroying ProtocolHandler ["ajp-bio-9009"]
 
Please help me resolve this issue.

Accepted answer


permanent link
Donald Nong (14.5k414) | answered Dec 10 '15, 3:28 a.m.
Are you using an Active Directory as an LDAP server? It appears that the password of the "bind" user is no longer valid. Double check with your network administrator.
http://www-01.ibm.com/support/docview.wss?uid=swg21290631
Sajjad Ali Khan selected this answer as the correct answer

Comments
Sajjad Ali Khan commented Dec 10 '15, 4:25 a.m.

 Donald Nong yes i'm using LDAP user registry, how can i resolve this issue by myself ? if in case network administrator is unavailable 


Sajjad Ali Khan commented Dec 10 '15, 4:26 a.m.

 Donald Nong one more thing; where did you find bind user name in above error log ?


Donald Nong commented Dec 10 '15, 4:33 a.m. | edited Dec 10 '15, 4:39 a.m.

The error is "javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903C5, comment: AcceptSecurityContext error, data 52e, v23f0 ]". If you check the technote that I link above, you will see that it's "invalid credentials". Tomcat will only use the "bind user" during startup.
There should be a "userPassword" property in the "JNDIRealm", and you need to change that if the password has been changed on the LDAP server.


Sajjad Ali Khan commented Dec 11 '15, 1:31 a.m.

 Donald Nong thanks donald i have resolved this issue :)


Oded Mozesh commented Nov 14 '19, 4:45 a.m.

 Hi,


I am facing with the same issue.

Where can I find the required user name and  I set its password?

There is a file "/opt/IBM/JazzTeamServer_502/server/tomcat/conf/tomcat-users.xml" - is that the place to update?

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.