It's all about the answers!

Ask a question

Is there any specific order for Jazz Server reboot


anoop mc (75010144204) | asked Sep 15 '14, 4:19 a.m.
retagged Sep 15 '14, 8:58 a.m. by Laura W. Hinson (16126)
Hi,

Let me explain you the scenario we are in and connection issue happened with JAZZ Server reboot

We have JTS Server  installed on a separate server  similarly RM,QM and CCM running on separate servers.

Server OS: Windows Server 2008 R2   backend running on SQL Server

After a patch upgrade on the JTS Server and after bouncing the server. When tried to connect from RM, QM we were getting the below error and warnings.

jazz_rrc_err

jazz_rqm_err

Finally after rebooting RRC followed by QM helped to fix the above issues. Still not sure what caused this issue. 

Hence wanted to know if there is any sequence for Jazz Server Reboot.


3 answers



permanent link
Paul Slauenwhite (8.3k12) | answered Sep 15 '14, 7:39 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
As mentioned in patch readme:
d. Start the server. For a distributed CLM deployment, complete the same steps on each server.


permanent link
Arun K Sriramaiah (3.2k1941) | answered Sep 27 '14, 12:25 p.m.

Hi Anoop,

Stop the application with below sequence which I always followed and it worked.

Stop: JTS,CCM,RQM and RM ( if its 5.0 releases).

Start: JTS,CCM,RQM and RM ( if its 5.0 releases).

Please do it for all the application if it incase of Disctributed setup.

Note: Stop the Application server before stopping the database server.

Regards,

Arun.


Comments
anoop mc commented Sep 29 '14, 2:13 a.m.

 thanks I will follow the same order when rebooting for the next time.


permanent link
Guido Schneider (3.3k137699) | answered Sep 29 '14, 12:52 p.m.
On a 4.x environment, the JTS must be started last, because of the population of internal RM and QM licenses. This was a defect fixed in the foundation v5.0 or 5.0.1. 

Your answer


Register or to post your answer.