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question asked: Jul 16 '14, 8:03 a.m.
question was seen: 3,460 times
last updated: Jul 20 '14, 5:58 a.m.

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Data collection job on requirements are falied.

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Ashwath G (66●2●39●51) | asked Jul 16 '14, 8:03 a.m.
edited Jul 17 '14, 6:35 a.m. by Krzysztof Kaźmierczyk (7.5k●4●80●103)
We find teh data collection jobs are failing from past 3 days.
And i have gone through all jts and jts-etl logs and found these errors .

/jts/service/com.ibm.team.reports.common.internal.service.IReportRestService/updateSnapshotData]  

ERROR house.service.rrc.internal.etlbuild.RRCLinkTypeETL  - Could not transform link type Derives
2014-07-10 12:23:48,758 [WebContainer : 39 @@ 12:23 <user id> /jts/service/com.ibm.team.reports.common.internal.service.IReportRestService/updateSnapshotData] ERROR house.service.rrc.internal.etlbuild.RRCLinkTypeETL  2014-07-10 12:23:48,758 [WebContainer : 39 @@ 12:23 userid /jts/service/com.ibm.team.reports.common.internal.service.IReportRestService/updateSnapshotData]  WARN house.service.rrc.internal.etlbuild.RRCLinkTypeETL  - Failure threshold 0 exceeded

IReportRestService/updateSnapshotData] ERROR ouse.service.rrc.internal.RemoteRRCSnapshotService - !!!com.ibm.team.datawarehouse.service.rrc.internal.RemoteRRCSnapshotService has failed. Aborting all the jobs !!!

It appears similar down at the log

2014-07-10 12:23:48,759 [WebContainer : 39 @@ 12:23 <userid> /jts/service/com.ibm.team.reports.common.internal.service.IReportRestService/updateSnapshotData]  WARN .ibm.team.datawarehouse.service.rrc.util.ETLTracer  -          Event subject: name=Derives; UUID=c30b174808ea5dc6a040202ad8395815; datasrcId=_ZDJbYS0zEeK0MoT6xLQ2HwRRC; extKey2=_Pg2soQgQEeSgjItxJ3Kd1A; subjToObj=Derives; objToSubj=Derives From; projectUUID=61e8241c81018ef904d14298c120c43c; URL=https://servername/rm/types/_Pg2soQgQEeSgjItxJ3Kd1A; lookupPrjId=-1; lookupLnkTypeId= -1

when i try accessing the url above its throwing " The following resource in the repository can't be found : https:<hostname>/rm/types/_Pg2soQgQEeSgjItxJ3Kd1A
The project that contains the resource might have been deleted or archived,or you might not be a member of the project.

So what work around i can do to bring back the Requirements Data collection up.

Kindly suggest idea to resolve this issue.

Thank you

ashwath




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Don Yang (7.7k●21●114●139) | answered Jul 20 '14, 5:58 a.m.
there are two possible causes here based on the error messages.

1) you may have some custom link type and enumeration type of attributes. When creating a requirement, if the value for the enumeration attribute is not set, you may see similar failure. the workaround is to set the initial value of the custom attributes and run etl job again
2) Etl type can be corrupted, this will require a tool from Rational support team to find out the corrupted link type and then fix them(the same tool can do that). Once broken link type is fixed, the etl jobs would work

In general, etl job users need to have right data collection license and it should be have jazzadmin repository permissions. I assume that they are all met as it used to work properly for you.
From data collection job point of view, you can turn on further etl job debug in log4j.properties file for jts and further details in jts-etl.log and jts-etl-driver.log could reveal more clues for investigation, this does require Rational support involved as well.

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