Setting Up CALM
I have installed CALM 4.0.6 on my windows machine and when trying to setup the jts not able to login with the "ADMIN" user.
tried with ADMIN as username and password in capital letters.
Its is not allowing me to login and giving error of user credentials.
Kindly provide solution as i am stuck up with the setup process.
Regards:
Ankit
4 answers
Thanks all for your comments and support and jazz forum to keep me updated related to multiple topics.
For above raised question it was bit confusing that there were no such installation and configuration issues found, no log found and nothing was wrong there but was not able to dig the issue.
Finally uninstalling and re installing the server made the problem solved for me.
Many Thanks,
Ankit
When starting RTC, right click on the start up script and select run as admin to see if that makes a difference.
Comments
Thanx for your response.
FYI
1) I install it using a web installer.
2) During setting up at https://localhost:9443/jts/setup we need to provide the user credentials at very first time to proceed ahead with the setup. At that particular page only i tried giving ADMIN as username and password but its giving an error valid username and password.
3) Error logs i will be able to provide you once i will reach back to home if there is any.
I will try with this also once i will be back to home.
But FYI server got started successfully and able to go the initial page @ https://localhost:9443/jts/setup but not able to proceed ahead with username and password as "ADMIN"
Hi abraham sorry for the delay,
Even after running the script with admin rights there is no change.
Still facing the same problem.
Sorry for delay in response, just came back from vacation. If quicker responses are needed, please open a PMR.
I have had other customers run into issues like this one and it usually ends up being some type of odd permissions issues on windows. Normaly running as admin resolves the problem. The other things I would check is to see if the user you are logging in as is either part of the local admin group or is it part of the gloabal admin group.
1. Also when the server starts up and a log in is attempted with ADMIN/ADMIN, look at the catalina logs to see if there are any errors.
2. Post the contents of CLM_Install_Root/server/TOmcat/conf/tomcat.user.xml
I have had other customers run into issues like this one and it usually ends up being some type of odd permissions issues on windows. Normaly running as admin resolves the problem. The other things I would check is to see if the user you are logging in as is either part of the local admin group or is it part of the gloabal admin group.
1. Also when the server starts up and a log in is attempted with ADMIN/ADMIN, look at the catalina logs to see if there are any errors.
2. Post the contents of CLM_Install_Root/server/TOmcat/conf/tomcat.user.xml
Comments
I am trying it with trial ver. of the product available for 60 daz to do some hands on to that part which i can not do in a much better way in sandboxes provided. So dun have the facility of PMR.
Though I can perform any activity in my office with the test projects in purchased version but still can't manage to do things out there.
And if we talk about the user, It has all the rights to perform activities.
:-) I have uninstalled it from my system will try to reinstall it then try to perform the same thing. If the issue will persist then will revert back with
"1. Also when the server starts up and a log in is attempted with ADMIN/ADMIN, look at the catalina logs to see if there are any errors.
2. Post the contents of CLM_Install_Root/server/TOmcat/conf/tomcat.user.xml "
2. Post the contents of CLM_Install_Root/server/TOmcat/conf/tomcat.user.xml "
Don't know what exactly was the issue earlier, but uninstalling and re installing solved the problem i was facing.
One reason might be that during the installation part of CLM, i would have disbaled the ADMIN user and would have created my own user which i forgot.
But that is what i remember was not done might be then, nothing found in any of the log file.
Cheers:
Ankit
Comments
Robert Carter
Apr 03 '14, 4:15 p.m.I would need a little more information to assist you.
Ankit Vashistha
Apr 04 '14, 12:45 a.m.@Robert
Robert Carter
Apr 04 '14, 1:25 p.m.Where you able to inspect the Server logs? You are correct that you need to supply the username and password as ADMIN to get started with the setup.
Ankit Vashistha
Apr 07 '14, 5:28 a.m.@Robert
Ankit Vashistha
Apr 21 '14, 11:43 a.m.Sorry for the delay as i was out of town.
Sumant Renukarya
Apr 21 '14, 12:07 p.m.Ankit
Sumant Renukarya
Apr 21 '14, 12:10 p.m.Adding: