Invalid username or password error
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Jagdish Gujar (6●1●1)
| asked Dec 20 '12, 5:32 a.m.
retagged May 25 '13, 4:27 p.m. by Scott Rich (571●3●6) My setup is as follows: Jazz: CLM 3.0.1 OS: Windows 2008 STD 32 bit DB: MS-SQL 2005 (remote) Auth: Tomcat with Windows LDAP I am not able to login with LDAP user (which was working everyday and is in JazzAdmin AD group) and also not with ADMIN. Please give me some leads. |
2 answers
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Have you looked in the Tomcat logs? Frequently they will contain information on LDAP related problems.
Here's what I would do next Install Wireshark on the Jazz server See this tecnhnote for instructions on using it. Start Wireshark as described in that technote. Check your teamserver.properties files to make sure none of them have been changed recently. The top 2 lines in the file should indicate when it was changed and by who if it was done through RTC. Otherwise you will need to rely on the time stamps. You can also verify that the LDAP settings look correct in those files Check the tomcat server.xml file in the ...\server\tomcat\conf directory for the className="org.apache.catalina.realm.JNDIRealm element. If it is there make sure the values look ok. (not to be confused with the className="com.ibm.team.repository.localgroups.realm.LocalMappingJNDIRealm" element) I don't think you can re-enable the ADMIN account once you switch to LDAP but you can give it a try by setting com.ibm.team.repository.ws.allow.admin.access=true in the jts teamserver.properties file and restarting the server. |
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Comments
Hi,
are you able to login with any user?
Can you login with this LDAP user in any other application on your machine?
Has anything changed with Tomcat and/or Database configuration?
Is the network connection from server to database stable?
Just a couple of leads that I can think of.
- Arne
Hi Arne!
I am not able to login with any user on the URL - not even with ADMIN. If ADMIN would be able to login, I was thinking of running setup again.
I am not able to login with any LDAP user on any application like CCM or RQM.
No changes have been done on the Tomcat or DB configuration.
Network is also stable between Jazz server to DB and LDAP servers.
I suspect Windows patch updates on the weekend which are forced by our organization.
My thoughts:
If ADMIN will be able to login, I will run setup again.
I am planing to create another Jazz server with same hostname and install all applications there and point to the same databases. I have taken backup of the databases.
Please help/suggest.
regards,
Jagdish