Unable to login for JTS setup after installation
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shruti joshi (100●1●32●39)
| asked Aug 29 '13, 6:37 a.m.
edited Aug 29 '13, 7:34 a.m. by Krzysztof Kaźmierczyk (7.5k●4●80●103)
Hi,
I have installed RTC 4.0 on windows 7, after installing it I am not able to login as ADMIN user for Jazz Server Setup. Thanks and Regards Shruti |
Accepted answer
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If no logs are being generated in your CLM server installation, then chances are that you are looking at the wrong CLM server installation. Perhaps you still have an old installation that you started and that installation has disabled the ADMIN user.
Look at your Tomcat console window and look for file paths in it that show where it is running from. I attached an image. You can see that my server is running from C:\temp\Servers\JTS_RM. shruti joshi selected this answer as the correct answer
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6 other answers
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Lets try the following:
1. Look in the windows task manager to see if there are any running java or tomcat processes 2. If there are then kill them 3. Go to the <CLM_Install_Root>\servers directory 4. Double click the startserver script. This should bring up a command window where you can see the startup progress of the server 5. Once the server is started, then access the following url: https://127.0.0.1/jts/setup |
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One additional thought. Once you log in using https://127.0.0.1/jts/setup. if it works, try using localhost.
If using localhost fails, then check the windows hosts file to ensure localhost is mapped to 127.0.0.1. |
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Comments
Hi Shruti,
It could be great you to provide the output of <your-server>/server/logs/jts.log file. Do you have any errors there?
Also can you provide the screen shot what you see on the screen when attempting to log in?
Hi,
can you please tell me about the file path for "<your-server>/server/logs/jts.log file"
I am not able to find this file. Are you talking about log4j file?????