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question asked: Feb 24 '14, 10:34 a.m.
question was seen: 4,449 times
last updated: Feb 24 '14, 12:36 p.m.

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How do I import accented characters into RRC artifacts using CSV?

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Andrew Trobec (497●13●144●139) | asked Feb 24 '14, 10:34 a.m.
Hello,

I am trying to import accented characters into RRC artifacts.  By accented characters I mean à, è, ì, etc...

These characters are supported by the tool because I can manually add them into artifact fields (both as content and as attribute values), but when I try to import them they disappear.  For example, importing the work "validità" becomes "validit".

How do I accomplish my goal?

Thank you and best regards,

Andrew
Comments
Mike Jaworski commented Feb 24 '14, 10:36 a.m.
JAZZ DEVELOPER

Andrew,


Which version of the tool are you using? I can check if there are any applicable defects for this issue. 

Thanks,
Mike

Andrew Trobec commented Feb 24 '14, 12:36 p.m.

@majawors

Hello Michael,
I am using RRC 4.0.0.1.  Daniel provided a suggestion below that helped me solve the problem.
Thanks!
Regards,
Andrew

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Daniel Moul (5.0k●13●18) | answered Feb 24 '14, 11:28 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
The RRC import via CSV requires that the file be encoded in UTF-8.  If you are starting in Excel and save as CSV it's not in UTF-8. Can you see the accented characters after exporting from Excel?

After creating the CSV file, open it in Notepad and save with UTF-8 encoding.  This should enable the import to handle the accented characters properly.  If that doesn't work, it sounds like a defect to me.

Andrew Trobec selected this answer as the correct answer
Comments
Andrew Trobec commented Feb 24 '14, 12:36 p.m.

 @dmoul

Hello Daniel,
This suggestion worked!  I was using Notepad++ so encode in UTF-8 but i guess it wasn't working properly.  I copied and pasted from Notepad++ to Notepad and then saved in UTF-8 and it worked.
Thank you!
Regards,
Andrew

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