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Error while installing RTC client for Visual Studio

Roopa Venu (578) | asked Jan 16 '14, 6:52 a.m.
edited Jan 16 '14, 8:54 a.m. by Krzysztof Ka┼║mierczyk (7.4k372103)


I get the following error message :

please close the following applications before uninstalling Rational Team Concert Client for Microsoft Visual Studio IDE:Devenv.exe

The version of CLM installed is 4.0.4 . There are no earlier versions of RTC client installed.

Help needed to uninstall and install the client.

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Lauren Hayward Schaefer (3.3k11727) | answered Jan 16 '14, 7:04 a.m.
Hi Roopa,
That is a strange error.  Have you tried closing Devenv and then starting the install again?
Roopa Venu selected this answer as the correct answer

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Priyadarshini Gorur (3313) | answered Jan 17 '14, 5:17 a.m.
Roopa, I saw that this was a typo in the Install Manager prerequisites check page. Submitted

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Stephanie Bagot (2.1k1513) | answered Jan 16 '14, 12:53 p.m.
You mentioned "please close the following applications before uninstalling". It looks like you are trying to uninstall the RTC client instead of install it.

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michael entler (171226) | answered May 15 '14, 7:47 p.m.
edited May 15 '14, 7:48 p.m.

I am getting the same error. I check Taskmanager and that exe is not running. I'm even able to cut devenv.exe and move it (so it's not being accessed).

I started Visual Studio, and then shut it down (when it was running I did see this exe in taskmanager).

I'm on a VDI. This is my first time logging into it, and I didn't run anything other than IM.

Resolution: I think another person under a  different profile left Visual Studio running, and when I logged in there is perhaps a lock file that is generated that IM sees?

I had the system forcibly reset through a remote reboot command (The only options I had were logging out, andjust logging out and logging in did nothing for me).

I was then able to complete the installation after the forced reboot.

This was RTC Visual Studio Plugin for use with Visual studio 2005 and 2010 FYI.

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Sanket Jain (1) | answered May 19 '14, 8:36 a.m.
The typo in IM prerequisites check page message is fixed in 406 and when installing/uninstalling the VS client one has to be sure that the user has admin privileges and devenv is not running (by any user)

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