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Why uploading RTC_Developer-10_Unlocked.jar fail with timeout?

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lei Zhou
(6●2●1) Aug 01 '13, 6:17 p.m.
Hi,

I just installed the free version of team concert (using CLM-Web-Installer-Win-4.0.3). When I click the "Add" link besides the "Client Access License Types" heading, and select the file RTC_Developer-10_Unlocked.jar, it always end with error saying "The upload did not complete in a reasonable amount of time; the server may be unavailableID CRJAZ1490E".

Could anyone help on this?

Thanks

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Benjamin Silverman
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER (4.1k●6●10) Aug 01 '13, 6:38 p.m.
I haven't seen this before but wondering if you have a AV/Firewall tool in place that is preventing a .jar file from being uploaded to the server?

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lei Zhou
Aug 01 '13, 6:42 p.m.

Thanks Benjamin.

I was using Windows 8 server, the file is on the server's hard drive, and there is no AV yet.
Does this require any port/protocol etc configured on Windows 8?

Lei

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Abraham Sweiss
(2.4k●13●31) Aug 02 '13, 12:34 p.m.
Does the server have internet access.  i ask because there was a recent forum post where the user saw the same behavior, and to resolve, they had to install the licenses on a server which had internet access.

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lei Zhou
Aug 02 '13, 1:48 p.m.

Yes it does. I wonder if Windows Firewall needs to be configured for some ports / protocoles?

Thanks,

Lei

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Question asked: Aug 01 '13, 6:17 p.m.

Question was seen: 5,706 times

Last updated: Aug 02 '13, 1:48 p.m.

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