Why uploading RTC_Developer-10_Unlocked.jar fail with timeout?

lei Zhou (6●2●1) | asked Aug 01 '13, 6:17 p.m.

Hi,

I just installed the free version of team concert (using CLM-Web-Installer-Win-4.0.3). When I click the "Add" link besides the "Client Access License Types" heading, and select the file RTC_Developer-10_Unlocked.jar, it always end with error saying "The upload did not complete in a reasonable amount of time; the server may be unavailableID CRJAZ1490E".

Could anyone help on this?

Thanks

2 answers

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Abraham Sweiss (2.4k●12●31) | answered Aug 02 '13, 12:34 p.m.

Does the server have internet access. i ask because there was a recent forum post where the user saw the same behavior, and to resolve, they had to install the licenses on a server which had internet access.

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lei Zhou commented Aug 02 '13, 1:48 p.m.

Yes it does. I wonder if Windows Firewall needs to be configured for some ports / protocoles?

Thanks,

Lei

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Benjamin Silverman (4.1k●6●10) | answered Aug 01 '13, 6:38 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

I haven't seen this before but wondering if you have a AV/Firewall tool in place that is preventing a .jar file from being uploaded to the server?

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lei Zhou commented Aug 01 '13, 6:41 p.m. | edited Aug 01 '13, 6:42 p.m.

Thanks Benjamin.

I was using Windows 8 server, the file is on the server's hard drive, and there is no AV yet.
Does this require any port/protocol etc configured on Windows 8?

Lei

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Why uploading RTC_Developer-10_Unlocked.jar fail with timeout?

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