Deinstalling a failed RTC Shell Extension Installation
Hi,
I am trying to install the GA version of the RTC Windows shell extension. Unfortunatly the system had a previous RC snapshot already installed and the de-installation was unsuccessful. Tho, the Installation Manager entry has been removed.
Because of this it's not possible to install the more recent GA version. I suppose there are leftovers which were not deleted during the unsuccessful deinstallation cycle.
How to remove these kind of leftovers manually to get to a state where the GA driver of the shell extension could be installed?
Cheers
Daniel
Accepted answer
Daniel,
I believe this was a defect in 4.0 M7 regarding clean uninstall of shell explorer on 64bit Windows 7. There is a .zip file attached to the defect or linked that will clean the registry.
Does this solve your problem? If not, please do open a defect on jazz.net and reference the team who worked on above defect in the comments.
- Arne
I believe this was a defect in 4.0 M7 regarding clean uninstall of shell explorer on 64bit Windows 7. There is a .zip file attached to the defect or linked that will clean the registry.
Does this solve your problem? If not, please do open a defect on jazz.net and reference the team who worked on above defect in the comments.
- Arne