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After RTC install, why does RAD crash when attempting to open an html file in rich page editor?


David McCarthy (111) | asked Jul 26 '13, 12:47 p.m.
After installing the RTC Extension client 3.0.1.3 into the same package group as my 64-bit RAD 8.5.1 install, every time that I go to open an html page in rich page editor view, I receive the dialog shown in the image below:

RAD error, crash follows

Clicking on the dialog causes RAD to crash immediately. Has anyone else seen this behaviour or know what the issue is?

Regards,

Dave

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Eric Jodet (6.3k5108120) | answered Jul 30 '13, 3:06 a.m.
JAZZ DEVELOPER
 Hello Dave,
I would say that integrating RTC 3.X with RAD 8.5 is not supported.
and

you may either downgrade RAD version or upgrade RTC Client version.

Thanks.
Eric.

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Krzysztof Ka┼║mierczyk (7.4k34796) | answered Jul 30 '13, 9:56 a.m.
Hello David,
In order to investigate, you need to open new PMR. The support might help you.
There is one issue coming to my mind where the resolution was to start RAD with Oracle Virtual machine. To do that, you need to modify eclipse.ini file for RAD and add (or modify) parameter
-vm
c:\path-to-Oracle-VM

Please let us know if it helped for you.

Best regards,
Krzysztof Kazmierczyk

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