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RTC Workflow Groups

Sean Burke (3789137237) | asked Jun 06 '13, 7:37 p.m.
 I don't quite get what "Groups" are in the RTC Workflow.  I don't see that you set them up and am trying to figure of the purpose.  


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Krzysztof Ka┼║mierczyk (7.4k374103) | answered Jun 07 '13, 3:07 a.m.
Hello Sean,
You will find more information here:

Look at this text:

You can create a new workflow either by starting from scratch or by duplicating an existing workflow. In the former case, click Add... for adding a new workflow and add states to it. For every state select a state group that associates a predefined semantics with the state. For example, the open group would be appropriate for the New state. State groups in RTC are used across workflows to identify states with a similar semantics. In fact, this is the feature that powers the Resolved/Unresolved status description in queries as well as the New/In Progress/Done columns in the Taskboard view.

Let us know if it helped you.

Best regards,
Krzysztof Kazmierczyk
Sean Burke selected this answer as the correct answer

Krzysztof Ka┼║mierczyk commented Aug 03 '21, 6:56 a.m.

Please notice that you can add state groups only in Eclipse client. It is not possible in web client - see RFE: 386221: Be able to add workflow state groups from web client as in Eclipse.

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