Why does the wrong ClearQuest record type form pop up when I create a defect from a Jazz product?

This page describes how to configure your Rational solution for Collaborative Lifecycle Management (CLM) and Rational ClearQuest Open Services for Lifecycle Collaboration (OSLC) integration to use the form you want.

Initial assessment

Symptoms

• You are about to create a defect in ClearQuest from CLM. After you select the "Create New Defect" icon, a ClearQuest form pops up, but it is not the form you expect.

Impact / scope

• This issue should affect all users in the same Jazz project area who are selecting the same ClearQuest artifact container.

Timing (when?)

• If this was working at one point and the form changed, then the ClearQuest administrator changed the schema. See Possible solutions.

Recommended data gathering and subsequent analysis steps

• In Jazz, which artifact container you selected to create the defect
• In Jazz, the submit form
• In ClearQuest, the submit form
• The ClearQuest web URL, connection string and user database you expect the defect to be created in

Possible solutions

• There is only one form available to create a defect, and this is the "Submit" form for the ClearQuest default record type.
• The default record type is set in the schema by the ClearQuest administrator.
• If the ClearQuest administrator set the wrong record type, then the administrator can change this in the schema.
• After the ClearQuest administrator upgrades the user database to use the new schema, you may see a message stating that the database has been upgraded and you need to log out and log back in. This message is asking you to log in to ClearQuest, not Jazz.
• To do that, clear your browser cache. This will prompt you to log in to ClearQuest.
• After the new login, you will be able to use the new form.

Note: A browser session time out might also prompt you to log in again.

Related topics:

• Still need help troubleshooting your integrations issue? Refer to Integrations troubleshooting for additional topics.

External links:

• ClearQuest Information Center Topic Setting the default record type

Additional contributors: AntoinetteIacobo

Questions and comments:

Warning: Can't find topic Deployment.WhyWrongCqFormComments