Integration: Customer Scenarios

Cross-cutting theme technical leaders and senior editors: AmySilberbauer

In this section we capture the scenarios developed through direct collaboration with customers in the most recent Voice of the Customer (VoiCE) sessions held in Orlando in June 2014. Thank you to all of the participants that helped us develop these initial scenarios. You will notice that we developed our top scenarios for integration focus largely based on this content. You can see those high priority scenarios here: High Priority Scenarios.

In each of the scenarios, note the products involved, the integration points, the activity flow, and the integration issues encountered. Also, customers specified some key areas for improvement.

Pre-Deployment (Install/Upgrade) Scenarios

This section illustrates the pre-deployment scenarios as described by you, our customers. The key role in these scenarios is the Tool Administrator.

New Installation

This is a typical New Installation scenario. The key issue identified here is the lack of information (documentation) available. Further, it was noted that when information is available, it is either incomplete or in some cases just plain wrong. Among the thoughts for improvement are: Making integrations less dependent on the sequence in which the installation of products occurs Focusing on standards-based integrations, such as OSLC, which are consistently used across the products Automating the more basic steps, such as the gathering of information, generation of customized steps as a result of using the Interactive Installation Guide, etc..

Upgrade

The typical scenario for upgrades is shown below.

As in the new installation scenario, best practices include use of the Interactive Installation Guides, although because this is an upgrade scenario, improvements to this process include the need to customize the output from the installation guides with information from the existing environment.

Post-Deployment (Usage) Scenarios

Just as we describe the Golden Topologies supported and validated by Rational, we also want to focus on the critical usage scenarios specific to integrations. The high priority scenarios related to usage scenarios are described below. These are our Golden Integration Scenarios that will be our primary focus in the coming months. The key roles in these scenarios vary, but they are essentially the Practitioners in the target environment.

Requirements Management & Analysis

Development & Build

Migration

Related topics: Deployment web home, Deployment web home

External links:

• IBM
• IBM Software Product Compatibility Reports

Additional contributors: AllisonLynch, IanCompton, AnthonyKesterton