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question asked: Dec 12 '12, 4:52 a.m.
question was seen: 4,338 times
last updated: Dec 13 '12, 10:33 a.m.

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RRC 4 and SANBOX02

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Len Stockdale (14●1●21●23) | asked Dec 12 '12, 4:52 a.m.
Hello

I am trying to use RRC 4 in the sandbox and I am having issues with the artifacts.

My project is STOCKDALEL. I tried to create a Business Process Diagram and a Use Case Diagram.  I don't think the artifact types are loaded correctly in the Sandbox. When I create the diagrams there are no flowchart symbols available as per RRC 3.

I have tried using IE9 and Firefox. When I use Firefox I get a CRRRW8010E error.

Can anybody help please.

Thanks

Len
Comments
Rosa Naranjo commented Dec 12 '12, 12:55 p.m.
FORUM MODERATOR / JAZZ DEVELOPER

Len
How did you get to the point where you had a RRC project that allowed you to create diagrams? I just tried to create a sandbox project and I get a very basic RM project with only a text based artifact types.  Which sandbox did you use and what kind of project did you create?

Rosa Naranjo commented Dec 12 '12, 1:02 p.m.
FORUM MODERATOR / JAZZ DEVELOPER

Len,
Never mind.  I was able to figure it out and I was able to create a BPD on my newly created RM project on sandbox02.  I even added you as an author to my test project so you can try it and let me know.  Is your project on Sandbox01?

Here is a link to my BPD in the sandbox, https://jazz.net/sandbox02-rm/web#action=com.ibm.rdm.web.pages.showArtifact&artifactURI=https%3A%2F%2Fjazz.net%2Fsandbox02-rm%2Fresources%2F_daokQUSFEeK-Q5ogD9Mrqg

I am using FF 10 and I have the Browser Add-On plugins installed so I was able to edit the BPD after creating it.

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Rosa Naranjo (2.9k●1●17●23) | answered Dec 12 '12, 12:46 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
edited Dec 12 '12, 1:05 p.m.
Hello
Looks like the Sandbox may have to be investigated by the Jazz.net team. You can open a bug on the Community Feedback project area, if necessary, https://jazz.net/jazz02/web/projects/Community%20Feedback

See this article for the troubleshooting tip on this error which says it is usually a server side issue, not a client issue.
https://jazz.net/library/article/1089

However, I tried to reproduce this with a RM 401 project on Sandbox02 and it worked just fine.
Comments
Rosa Naranjo commented Dec 12 '12, 1:28 p.m.
FORUM MODERATOR / JAZZ DEVELOPER

Sandbox01 does have a problem creating diagrams.  Try to create your sandbox project on Sandbox02 and you should be ok with creating diagrams. 

I have opened a ticket.

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Len Stockdale (14●1●21●23) | answered Dec 13 '12, 4:11 a.m.
Rosa

Thanks for the response.

At the moment I'm using FF 7.0.1. Due to other applications I cannot upgrade FF at the moment. 

I used FF9 and IE9. In FF I do not see your diagram, just a blank page. In IE9 I get a CRRRW8010E message.

How did you install the plugins please?

Thanks
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Len Stockdale (14●1●21●23) | answered Dec 13 '12, 5:38 a.m.
Rosa

Its OK, I have installed the plugins. 

I still get the CRRRW8010E message but I can edit diagrams.

Thanks for your assistance

Len
Comments
Rosa Naranjo commented Dec 13 '12, 10:33 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

Yes, I saw this behavior as well.  Until they reboot these sandbox servers and apply some parameters for the RM Converter application, I think you will continue to see this error on Sandbox01.

Perhaps you can create a project on Sandbox02 instead.  I had no problem with that one.

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