Why are new custom attributes not displaying in both RTC client and web UI?
Hello All,
I am using RTC 3.0.1.1.
I have a custom work item that has a series of custom attributes associated with it. I have recently added new attributes and put them in a new tab and a new section within the presentation.
Now that I have saved the project area, the work items does not display the attributes within the section of the new tab! I see the new tab in both client and UI for both new and existing work items, but the attributes are not visible. This is not the first time that I am adding new attributes to this work item so I don't understand why it is not working.
After logging out, refreshing, clearing cache, I can sometimes view the new attributes, but they do not load properly. Instead of being able to insert data, the enumeration and contributor lists do not load at all and appear in a sort of blocked state. Most of the time, though, the attributes simply do not appear.
Does anybody have any ideas?
Best regards,
Andrew
Accepted answer
Hi Andrew, a typical issue is that custom attributes you create are not automatically available for work items created before the custom attributes where created.
If you create a new work item you should be able to see and edit the attributes, provided your presentations work as typical.
Please see this article for how to synchronize attributes: https://jazz.net/library/article/529
After this, your attributes should show up in older work items - in case that is the issue you are seeing here.
If you create a new work item you should be able to see and edit the attributes, provided your presentations work as typical.
Please see this article for how to synchronize attributes: https://jazz.net/library/article/529
After this, your attributes should show up in older work items - in case that is the issue you are seeing here.
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