Mail Template allow to automate mail to send only for defect work item with Severity option in RTC
One answer
Madhu,
short of writing a server side plugin to trigger on work item save there is no automation within RTC to achieve what you want.
This is why we have written a generic RTC Plugin ("Ready for Rational" approved) triggering on work item save / change set link changes which allows to easily model and deploy exactly what you are asking for. Feel free to look it up and contact us.
If this answer is helpful please mark it as accepted
- Arne (Method Park)