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question asked: Oct 17 '12, 2:58 p.m.
question was seen: 10,074 times
last updated: Oct 21 '12, 1:53 a.m.

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Not able to open Installation Manager UI

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Bharat Patel (81●12●39●43) | asked Oct 17 '12, 2:58 p.m.
This query is about Installation Manager. I am not sure i can post here or not. Installation Manager (IM)1.5.2 is installed in Linux . All Jazz based tool and WAS is installed using IM 1.5.2. Now i want to upgrade WAS 8.0 to WAS 8.0.0.3 using IM. But when i am trying to launch IM through command prompt using ./launcher, nothing is happening . It is returning commmand prompt again. It is not launching IM UI window with option Install, UnInstall, Update, Modify etc. I tried to check in log file, but log file is also blank. Can any one please tell me what is root cause and how to resolve this issue?

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Mridula Muppana (126●1) | answered Oct 17 '12, 3:21 p.m.
JAZZ DEVELOPER
Hi,

Can you try using ./IBMIM to launch the Installation Manager?

Thanks,
Mridula.
Comments
Bharat Patel commented Oct 17 '12, 3:27 p.m.

Thanks Mridula for prompt reply.

I tried ./IBMIM also but it is returning same command prompt.

I am not able to figure out how to open IBM IM UI. I have installed IM in Linux Platform (SUSE Linux)

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Pramod Chandoria (2.1k●1●12●20) | answered Oct 17 '12, 4:08 p.m.
JAZZ DEVELOPER
At a last solution, try uninstalling and installing IM again, probably that fix any corruption in IM installation by any mean
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Mridula Muppana (126●1) | answered Oct 17 '12, 4:28 p.m.
JAZZ DEVELOPER
edited Oct 17 '12, 4:28 p.m.
Bharat,
For IM to open on Unix / Linux, you need to have a browser and all the compatible GTK libraries installed. Since you mentioned that you were able to install WAS, I assume all these are in place. Please check these links out to see if it helps:
https://jazz.net/library/article/774

http://pic.dhe.ibm.com/infocenter/wasinfo/v8r0/index.jsp?topic=%2Fcom.ibm.websphere.installation.express.doc%2Finfo%2Fexp%2Fae%2Ftins_launch.html

Did anything getting logged when you used ./IBMIM to launch IM? The logs would be under
/opt/IBM/InstallationManager/eclipse  or the configuration directory within that.
Comments
Bharat Patel commented Oct 18 '12, 4:02 p.m. | edited Oct 18 '12, 4:03 p.m.

Mridula,

In log file, i can see following error.

java.lang.UnsatisfiedLinkError: Could not load SWT library. Reasons:

../opt/IBM/InstallationManager/eclipse/configuration/org.eclipse.osgi/bundles/177/1/.cp/libswt-pi-gtk-3659.so (/lib/libexpat.so.1: invalid ELF header)

swt-pi-gtk (Not found in java.library.path)

/tmp/swtlib-32/libswt-pi-gtk-3659.so (/lib/libexpat.so.1: invalid ELF header)

/tmp/swtlib-32/libswt-pi-gtk.so (/tmp/swtlib-32/liblibswt-pi-gtk.so.so: cannot open shared object file: No such file or directory)

Can you please let me know how to fix this?

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Rajat Singh (598●3●35●45) | answered Oct 21 '12, 1:53 a.m.
Looks like there is some mismatch of 32 bit and 64 bit versions.
Please have a look at the technote below:
http://www-01.ibm.com/support/docview.wss?uid=swg21380014

Hope this helps!!

Best Regards
Rajat

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