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question asked: Aug 24 '12, 10:57 a.m.
question was seen: 3,293 times
last updated: Aug 26 '12, 12:29 p.m.

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Error in RRC for user viewing dashboard

0
Sterling Ferguson-II (1.6k●12●288●273) | asked Aug 24 '12, 10:57 a.m.
edited Aug 24 '12, 10:59 a.m.
CLM v4.0
tomcat
derby
Win 2008 R2 - 64bit
3 users on machine

Created 3 users for MTM demo. Each user is:

JazzAdmin
-ScrumMaster
-Test Team Member
-Administrator

We all logged in to JKE Banking (Requirements) and two people see the dashboard fine. The other gets an error across the top about not being able to display Reviews:

ID CRRRW7217E  The server request to obtain the review listing information could not be completed. There might be a heavy load on the server, causing the request to time out.
_50.firstChild is null
@https://clmdemo.company.com:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56732 @https://clmdemo.company.com:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56671 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 _102@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 _100@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:20121 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:20127 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 _102@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 _100@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 _102@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 _100@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 _102@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 _100@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:6860 _102@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 _100@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 _102@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 _100@https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 @https://clmdemo.company.com:9443/rm/web/_js/?include=A~&etag=DEp3obMuNzo_en_US&_proxyURL=%2Frm:15 


Accepted answer

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Benjamin Silverman (4.1k●6●10) | answered Aug 26 '12, 12:29 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
Hi Sterling,

This was discussed on this thread.  It sounds like the user getting the error is using FireFox 14.This is being tracked in Reviews widget gets stuck in loop and throws error on RM Dashboard (62408).
Sterling Ferguson-II selected this answer as the correct answer

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