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question asked: Aug 08 '12, 9:51 p.m.
question was seen: 7,395 times
last updated: May 19 '14, 2:46 p.m.

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RRC: A Error about review

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1
Sean Lee (3●5●8) | asked Aug 08 '12, 9:51 p.m.
edited Aug 08 '12, 10:07 p.m.
Windows 7 P 64bit+CLM 4.0 (with Derby and Tomcat as default)

I created a review for 20 artfacts, saved and started. After I changed user to complete the review, I got this error:

CRRRW7217E The server request to obtain the review listing information could not be completed. There might be a heavy load on the server, causing the request to time out. _38.firstChild is null @https://localhost:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=zh-cn:56689 @https://localhost:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=zh-cn:56711 @https://localhost:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=zh-cn:56671 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:20121 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:20127 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:6860 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15
I checked the console of tomcat, there is no error displayed. I don't know how to fix it, any idea?
Thank you very much.


8 answers

Most liked answers ↑|Newest answers|Oldest answers

1
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Benjamin Silverman (4.1k●6●10) | answered Aug 20 '12, 11:13 p.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
edited Aug 20 '12, 11:21 p.m.
Is anyone/everyone on this thread using FireFox 14 when this problem is seen?  If so, this browser version is not yet supported and there is a work item filed for it.  You should be able to avoid the error by using a supported browser (ie - FF10 ESR, IE8).

Reviews widget gets stuck in loop and throws error on RM Dashboard (62408)

Hope it helps,
Comments
Erwin Kunz commented Aug 21 '12, 2:14 a.m.

Thank you Benjamin. I was sure that I ran FF10 ESR but... actualy not.
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LUIZ DE ALMEIDA (230●1●61●92) | answered May 19 '14, 2:46 p.m.
Hi all,
I had the same issue, but it only happened with people that was not members of the project area. After include people as members, the error did not happen anymore.
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Robin Bater (3.4k●4●7) | answered Aug 09 '12, 11:11 a.m.
JAZZ DEVELOPER
edited Aug 09 '12, 11:12 a.m.
I have not seen this error before.

If you go back to the original user who created the Review does it open without any problems? Or is the review corrupt? If it works with the original review does the new user performing the review have the appropriate licences, project membership and role - contributer as a minimum?

I notice in the log that the URL shows localhost are you really using localhost in the setup for the project or is this just the log? 

In the past there have been problems with using localhost for the hostname. If so I would recommend using a different host name, for my local install I use

https://clm.jkebanking.net:9443/rm/web
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Vishal Patel (6) | answered Aug 13 '12, 10:53 a.m.
Having the same issue as well.. using the fully qualified name in the public URL.  This happened after deleting an artifact that was under review but the review had not been completed.


 ID CRRRW7217E  The server request to obtain the review listing information could not be completed. There might be a heavy load on the server, causing the request to time out.
_50.firstChild is null
@https://clm.jkebanking.net/rm/web/_js/?exclude=A~B~H~I~J~K~L~M~N&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56732 @https://clm.jkebanking.net/rm/web/_js/?exclude=A~B~H~I~J~K~L~M~N&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56671 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:20121 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:20127 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:6860 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 
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Erwin Kunz (946●8●70●86) | answered Aug 14 '12, 10:44 a.m.

Have the same issue. As far as I remember I wanted to clean up the reviews on this test server and deleted the reviews without closing them

All user of any project of this server can not see any reviews anymore. You can create one but not acces any of them afterwards 

 

ID CRRRW7217E  The server request to obtain the review listing information could not be completed. There might be a heavy load on the server, causing the request to time out.
_37.firstChild is null
@https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?exclude=A~B&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js&_proxyURL=%2Frm&locale=en-us:48457 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?exclude=A~B&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js&_proxyURL=%2Frm&locale=en-us:48479 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?exclude=A~B&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js&_proxyURL=%2Frm&locale=en-us:48439 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:120 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:126 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:6395 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17

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V Niranjan (125●4●53●74) | answered Aug 19 '12, 9:51 p.m.
Same issue here.

I recently upgraded from CLM 3.0.1.1 ( DB2 9.7 and WAS 7.0.0.23 )  to CLM 4.0  ( DB2 9.7 and WAS 7.0.0.23 ). The upgrade seems to have gone on fine and was able to see projects in RRC, RTC and RQM.

When I opened any RRC project and in the Dashboard under the Review's I got the following error.  Any new reviews created are not to be seen as well.

All the other data is fine and have no issues in RRC, RTC and RQM.

Request to let me know how this could be resolved. 
------------------------------------------------------------------------------------------------------------

ID CRRRW7217E  The server request to obtain the review listing information could not be completed. There might be a heavy load on the server, causing the request to time out.
_38.firstChild is null
@https://vniranja:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56689 @https://vniranja:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56711 @https://vniranja:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56671 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:20121 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:20127 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:6860 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15

Regards
V.Niranjan
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V Niranjan (125●4●53●74) | answered Aug 21 '12, 1:53 a.m.
Hi Benjamin

Yes I was trying with FireFox 14 and it was not working.

IT IS WORKING FINE WITH IE8.

Thanks a lot .

Regards
V.Niranjan
0
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Sterling Ferguson-II (1.6k●13●288●273) | answered Mar 19 '13, 9:44 a.m.
All,

Is this a standard error for "unsupported" Firefox browsers? Although I am using FF17ESR and I see reviews, I have two clients using FF19 and this error pops up. Everything else works fine, but they cannot get access to their reviews.

thanks...

SFII

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