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RRC: A Error about review

Windows 7 P 64bit+CLM 4.0 (with Derby and Tomcat as default)

I created a review for 20 artfacts, saved and started. After I changed user to complete the review, I got this error:

CRRRW7217E The server request to obtain the review listing information could not be completed. There might be a heavy load on the server, causing the request to time out. _38.firstChild is null @https://localhost:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=zh-cn:56689 @https://localhost:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=zh-cn:56711 @https://localhost:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=zh-cn:56671 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:20121 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:20127 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:6860 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _102@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 _100@https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15 @https://localhost:9443/rm/web/_js/?include=A~&etag=BNQ4RyTPUvp_zh_CN&_proxyURL=%2Frm:15
I checked the console of tomcat, there is no error displayed. I don't know how to fix it, any idea?
Thank you very much.


1

0 votes



8 answers

Permanent link
Is anyone/everyone on this thread using FireFox 14 when this problem is seen?  If so, this browser version is not yet supported and there is a work item filed for it.  You should be able to avoid the error by using a supported browser (ie - FF10 ESR, IE8).

Reviews widget gets stuck in loop and throws error on RM Dashboard (62408)

Hope it helps,

1 vote

Comments

Thank you Benjamin. I was sure that I ran FF10 ESR but... actualy not.


Permanent link
Hi all,
I had the same issue, but it only happened with people that was not members of the project area. After include people as members, the error did not happen anymore.

1 vote


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I have not seen this error before.

If you go back to the original user who created the Review does it open without any problems? Or is the review corrupt? If it works with the original review does the new user performing the review have the appropriate licences, project membership and role - contributer as a minimum?

I notice in the log that the URL shows localhost are you really using localhost in the setup for the project or is this just the log? 

In the past there have been problems with using localhost for the hostname. If so I would recommend using a different host name, for my local install I use

https://clm.jkebanking.net:9443/rm/web

0 votes


Permanent link
Having the same issue as well.. using the fully qualified name in the public URL.  This happened after deleting an artifact that was under review but the review had not been completed.


 ID CRRRW7217E  The server request to obtain the review listing information could not be completed. There might be a heavy load on the server, causing the request to time out.
_50.firstChild is null
@https://clm.jkebanking.net/rm/web/_js/?exclude=A~B~H~I~J~K~L~M~N&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56732 @https://clm.jkebanking.net/rm/web/_js/?exclude=A~B~H~I~J~K~L~M~N&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56671 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:20121 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:20127 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:6860 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _102@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 _100@https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 @https://clm.jkebanking.net/rm/web/_js/?include=A~&etag=IhZG5QlMV4v_en_US&_proxyURL=%2Frm:15 

0 votes


Permanent link

Have the same issue. As far as I remember I wanted to clean up the reviews on this test server and deleted the reviews without closing them

All user of any project of this server can not see any reviews anymore. You can create one but not acces any of them afterwards 

 

ID CRRRW7217E  The server request to obtain the review listing information could not be completed. There might be a heavy load on the server, causing the request to time out.
_37.firstChild is null
@https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?exclude=A~B&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js&_proxyURL=%2Frm&locale=en-us:48457 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?exclude=A~B&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js&_proxyURL=%2Frm&locale=en-us:48479 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?exclude=A~B&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js&_proxyURL=%2Frm&locale=en-us:48439 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:120 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:126 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:6395 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17 @https://bt-clmtestserver01.hqs.sbt.siemens.com/rm/web/_js/?include=A~&etag=FsjXulSEV_en_US:17

0 votes


Permanent link
Same issue here.

I recently upgraded from CLM 3.0.1.1 (
DB2 9.7 and WAS 7.0.0.23 )  to CLM 4.0  ( DB2 9.7 and WAS 7.0.0.23 ). The upgrade seems to have gone on fine and was able to see projects in RRC, RTC and RQM.

When I opened any RRC project and in the Dashboard under the Review's I got the following error.  Any new reviews created are not to be seen as well.

All the other data is fine and have no issues in RRC, RTC and RQM.

Request to let me know how this could be resolved. 
------------------------------------------------------------------------------------------------------------

ID CRRRW7217E
  The server request to obtain the review listing information could not be completed. There might be a heavy load on the server, causing the request to time out.
_38.firstChild is null
@https://vniranja:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56689 @https://vniranja:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56711 @https://vniranja:9443/rm/web/_js/?exclude=A~B~C~D~E~F~G~H~I&include=com.ibm.rdm.web.pages.ResourcesPage.js~com.ibm.rdm.web.search.QuickSearchProvider.js~jazz.ui.SearchBox.js&_proxyURL=%2Frm&locale=en-us:56671 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:20121 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:20127 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:6860 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _102@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 _100@https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15 @https://vniranja:9443/rm/web/_js/?include=A~&etag=elZiZsga4z_en_US&_proxyURL=%2Frm:15

Regards
V.Niranjan

0 votes


Permanent link
Hi Benjamin

Yes I was trying with FireFox 14 and it was not working.

IT IS WORKING FINE WITH IE8.

Thanks a lot .

Regards
V.Niranjan

0 votes


Permanent link
All,

Is this a standard error for "unsupported" Firefox browsers? Although I am using FF17ESR and I see reviews, I have two clients using FF19 and this error pops up. Everything else works fine, but they cannot get access to their reviews.

thanks...

SFII

0 votes

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Question asked: Aug 08 '12, 9:51 p.m.

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Last updated: May 19 '14, 2:46 p.m.

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