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question asked: Aug 21 '12, 3:24 a.m.
question was seen: 4,678 times
last updated: Sep 05 '12, 6:33 a.m.

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Rational Functional Test Adapter not working when connecting with the domain name

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Bala Jegadeesan (13●5●6) | asked Aug 21 '12, 3:24 a.m.
We've been facing a issue when connecting RQM 3.0.1.1 with the RFT 8.x. The issue is that when we try to connect with domain name in RFT for example jazz.ibm.com , it is not connecting with RQM, whereas when we try with the ip address of jazz.ibm.com then it is connecting. Also, the connection is lasting only for few seconds and then going away.

Please help us in identifying the issue.

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Robert Rassmann (992●3) | answered Aug 21 '12, 11:14 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
Are there any error messages in the server log or the adapter log?  Also make sure that the version of RFT is at least 8.2 for use with RQM 3.0.1.
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Bala Jegadeesan commented Aug 22 '12, 3:32 p.m.

Hi Robert,

We are using RFT 8.2 and RQM 3.0.1.1. There are no error messages in the adapter log as it is disappearing whenever we tried to connect to RQM with the domain name in the public URI. But, when we tried with the IP address of RQM server in the public URI, it connects for 3 secs and then disconnects by itself.

Bala Jegadeesan commented Aug 24 '12, 2:08 a.m.

Robert: Any suggestion for this issue pls.

Robert Rassmann commented Aug 24 '12, 8:44 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

Without any logt I'm not sure what the issue might be. I do know that you need to connect using the public URI. Using the IP might seem to work but it will cause problems. One thought is to make sure that you are using the project alias, not the project name. If that isn't the problem I would suggest calling IBM Support.

Bala Jegadeesan commented Aug 28 '12, 8:50 p.m.

Thanks Robert. Yes we are making use project alias name but still it didn't helkp to resolve the issue.
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Pramod Chandoria (2.1k●1●12●20) | answered Aug 22 '12, 10:23 a.m.
JAZZ DEVELOPER
Hi Bala,
Make sure you are using the public URI provided for the given RQM server, If it is not same as public URI, adapter might not connect.
Comments
Bala Jegadeesan commented Aug 22 '12, 3:32 p.m.

Pramod: Yes we are using the public URI of RQM server only. If the public URI is not correct then it would not have connected for 3 secs when we tried with the IP address.

Bala Jegadeesan commented Aug 24 '12, 2:07 a.m.

Pramod: Do you have any suggestion for this issue pls.
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Pramod Chandoria (2.1k●1●12●20) | answered Aug 25 '12, 12:46 p.m.
JAZZ DEVELOPER
Bala,
Look this section http://pic.dhe.ibm.com/infocenter/clmhelp/v4r0/topic/com.ibm.rational.test.qm.doc/topics/c_adapter_connection_issues.html
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Pramod Chandoria (2.1k●1●12●20) | answered Aug 25 '12, 12:47 p.m.
JAZZ DEVELOPER
Open a ticket it that does not solve the problem
Comments
Bala Jegadeesan commented Aug 28 '12, 8:49 p.m.

Thanks Pramod. It looks like the problem is not yet resolved and we'd raise a ticket. Thanks.
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Rajat Singh (598●3●35●45) | answered Sep 05 '12, 6:33 a.m.
You might also want to have a look at the below link:
http://www.ibm.com/developerworks/rational/library/09/troubleshooting-integration-rqm-and-rft/index.html

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